Manager – Relational Databases Platform

Job Title

About Your Business Area / Department

You probably think that working for an online travel agency that manages hundreds of millions of bookings per year, or working for an airline company that operates hundreds of thousands of flights per year must bring their fair chair of challenge. If so, just try to realize the scalability, resiliency and geographical distribution challenges that are behind the system that powers 150+ airlines, hundreds of websites, tens of airports, or thousands of hotel properties. Just one fact to illustrate: at peak times, Amadeus processes more than 17,000 transactions per second (1+ billion per day), with an average system response time of less than 0.3 seconds.

The DBaaS (Database-as-a-Service) department aims at providing a secure, self-service and cost-effective database platform for Microsoft SQL Server, MariaDB and Oracle technologies. The DBaaS department is therefore in charge of all aspects of those databases’ lifecycle, from automation development to operations, in a critical, highly available enterprise environment. To guarantee such offering, the DBaaS department is organized in a 24x7 “follow-the-sun” organisation, with collaborators located in Sydney, Bangalore, Munich, Nice, Miami and Bogota.

Summary of the role

From a technical & operational perspective, the Oracle / MariaDB Operations Manager is responsible for ensuring the deployment, maintenance, performance, integrity and security of the Oracle & MariaDB database platform, on behalf of the applications relying on it. She / He / They ensure(s) of coordinating the team members internally as well as with application Software Reliability Engineers on all aspects relating to Oracle / MariaDB operations, and partners with Research & Development and Product Management counterparts for offering best possible database automation, tooling experience & performances.

The Oracle / MariaDB Operations Manager is also accountable for the performance and results of a large-sized team, influencing the resources, budget and policy planning, as well as for setting concrete development plans for the team members. She / He / They contribute(s) to the DBaaS department's strategy based on a broad understanding of her / his / their environment and customer requirements. Exposed to complex decision making, She / He / They work(s) with a high level of autonomy, based on senior management directions, escalating issues whenever necessary.

Major responsibilities & expectations

Is responsible for the stability, operability and compliancy (PCIDSS / SOC / ISO27K, vulnerability remediation) of the Oracle / MariaDB database platform, as well as incident resolution and on-call management, in 24x7 operational conditions.

Plan the deployment of database clusters according to customer requirements, supporting multi-Terabytes workloads, with a strong emphasis on high-availability and fault-tolerance (including multi-site high-availability, whenever required).

Manage day-to-day operations of the area of expertise, drive full set of people management activities, and coordinate the team. Define its vision, in line with DBaaS strategy and operational challenges.

Work closely with Her / His / Their DBaaS operations, development & product management counterparts, for continuous improvement of the Oracle / MariaDB automation & tooling ecosystems, based on operational return-of-experience.

Is accountable for the operational performance and results of a large-sized team, according to Section, Department, Division and Company objectives, ensuring continuous improvement. Influence resources, budget and policy planning, and define concrete development plans & objectives for the team members.

Lead, motivate, coach and develop team members’ skills and careers – drive a culture of strong staff engagement. Provide expertise and guidance.

Contribute(s) actively to the DBaaS department's strategy.

Demonstrate high level of autonomy, based on senior management directions, escalating issues whenever necessary.

Communicates efficiently both within the DBaaS department (team members & management) as well as externally (peers).

Relevant job experiences

8+ years managing software operations in a critical, highly available enterprise environment (24x7).

5+ years in team leader / stream leader / people management position.

Qualification

A Bachelor or Master's degree in Computer Science, Engineering, or equivalent.

A certification regarding relational database(s) and / or programming would be a plus.

Know how / skills

Multi-year experience with people / stream management.

Field experience in supporting critical production workloads.

Knowledge of Agile methodologies (Scrum, Kanban, SAFe).

Strong analytical and problem-solving skills.

Proactive mindset in mitigating / avoiding foreseeable issues.

Ability to collaborate with other leaders and management counterparts, demonstrate high level of autonomy.

Ability to work in multinational and multicultural environments.

Experience with Oracle database technologies (19c, 23ai), in Linux environment.

Experience with MySQL (8.0+) / MariaDB (10.x+) would be a plus.

Experience with database automation (Ansible, Python, shell, etc.) would be a plus.

Microsoft Azure experience and / or certification would be a plus.

Languages

Fluency in English required, both in written and verbal communication.

What we can offer you

A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Diversity and inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.