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Customer Support Manager
vor 4 Monaten
We are a Hamburg-based mobile marketing agency and have developed an innovative business model that focuses on rewarding users for testing and engaging with our clients' apps.
We are now looking for a new talent to join our German-speaking Customer Support team - you Join our growing team and help shape the future of performance marketing.
Tasks- You are the first point of contact for our users when they create a ticket in our Zendesk ticket system
- No phone calls, no live chat - communication with our users takes place exclusively via email
- You are attentive and ensure that users comply with internal guidelines
- In addition to answering tickets, you are in contact with other internal teams to clarify technical questions or pass on important feedback from customers
- You maintain an overview of processes and structures in Support and are happy to make suggestions on how we can improve
- You can support us between 30-40 hours per week
- Ideally, you already have experience in customer service or have proven your good intuition for people and situations in your previous activities
- You are communicative
- You are enthusiastic about mobile games and online topics
- You like to contribute to the success of your team
- You have experience in working with helpdesks such as Zendesk (not a must, but a plus)
- You are an English native speaker
- Work Life Balance
We value rest and work life balance, we offer you 30 days of paid vacation days
- Commuter Benefits
We provide you with public transportation tickets
- Professional Development
We support you in deepening your skills and provide you an annual education budget of 1.500€
- Workation
Combine Vacation with work: we offer annual workation opportunities
- Gym membership - Wellpass
With Wellpass you can use more than 7000 Spas/ Gyms/ etc. in Germany
- Catering
We offer monthly team lunches, daily fruits and vegetables and every beverage you could wish for
- Flexibility
Benefit from flexible working hours and working from home
- Diversity
We are an international team of talented people with different cultural backgrounds
- Fun and Games
We have a big socializing area to make room for having relaxing activities within the working day
- Desk Setup
Wherever you work, we will provide you with your workspace utensils
Please note: this is not a remote only position, we offer you a flexible hybrid model here in Hamburg, Germany - working from home on Mondays & Fridays, coming to the office on Tuesday, Wednesday & Thursday :)
We’re just at the beginning of what's possible. We'd love to welcome you aboard our team.
This fits your ideas exactly or you're still unsure if it's really the right fit? Feel free to contact Julia and together we will find out. :)
Welcome Bonjour Selam Olá Hej
we are exmox - a Hamburg based mobile marketing agency, connecting advertisers with their highest value users through our owned and operated apps. We created an innovative business model that focuses on rewarding users for testing and engaging with the apps of our clients. Our products are available in DACH, US, UK & Canada.
Right now round about 50 employees from all over the world are working here with us in Hamburg. We are a divers & funny team, always looking for new talents to join us. Looking forward to meeting you
