Customer Success Manager

Vor 6 Tagen

Hamburg, Hamburg, Deutschland airfocus Vollzeit
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at airfocus. As a Customer Success Manager, you will be responsible for driving customer value and ensuring the success of our clients.

Key Responsibilities
  • Customer Onboarding: Own and drive the customer onboarding process to ensure a smooth transition for our clients.
  • Relationship Building: Build strong relationships with our key customer stakeholders to understand their needs and ensure their success with airfocus.
  • Adoption and Engagement: Manage onboarding, drive adoption, and engagement to ensure our clients get the most out of our product.
  • Renewals and Upsells: Secure customer renewals and identify upsell opportunities to drive revenue growth.
  • Internal Collaboration: Participate in internal cross-functional improvement projects to drive business growth.
  • Support and Feedback: Manage and deliver best-in-class support, listen to user feedback, and be the customer's voice in our company.
  • Content Creation: Educate our users by creating content for our help center and conduct live demos and training sessions online.
Requirements
  • At least 1 year of customer success or account management experience in a B2B software company.
  • Exceptional written and verbal communication skills in English are required. Knowledge of an additional language is a plus.
  • You are proactive, organized, empathetic, collaborative, positive, and flexible.
  • Experience in product management or similar is a plus.
  • Ability to work Pacific Standard Time hours.
About Us

At airfocus, we're reimagining the way teams make decisions. From how they prioritize their never-ending list of features, ideas, and projects to how they create beautiful yet effective roadmaps, the work we do is shaping the future of collaboration and strategy. To get there, we've brought together a collective of optimists and doers to tackle challenges along this ride. We believe in learning by doing – and that there is no better classroom than real-world experience.

We strive for product excellence, a superior user experience, and great storytelling because we believe those are the best ways to create value for our customers and employees. Our team is made up of talented individuals who are highly motivated to grow our company and themselves – and have fun in the process.

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