IT Support Specialist
Vor 5 Tagen
Your mission
- You are the first point of contact for customers, take calls and tickets and prioritize them independently
- You are committed to solving underlying problems
- You forward complex issues to our level 2 experts
- You ensure that problems are resolved quickly and in a customer-friendly manner
- You maintain accurate tracking of customer interactions and issues in our ticket system
- You provide excellent customer service and show empathy in supporting customers
Your profile
- You have successfully completed training as an IT specialist for system administration or have already gained professional experience as an IT support employee
- You speak English and German at C1 level
- You are interested in self-development and collaborative growth – we will support your professional and personal development with paid certifications through our organization
- You have a strong service mindset, and customer-centered, independent and solution-oriented work is important to you
- You work with a hands-on mentality
- You seek to join a company that values participation and encourages initiative
Why us?
- Join the IT revolution – we are a small, but fast-growing team in Berlin and Munich with high ambitions – experience how to scale a startup to Europe's #1 IT Operating System
- Attractive compensation package, incl. Virtual Stock Option Plan (VSOP)
- High responsibility and ownership from day 1
- Benefits: ÖPNV ticket, Swapfiets, Urban Sports Club, Corporate Benefits
- Office in Munich and Berlin-Mitte
The deeploi Team
About us
Make millions of people work better every day.
We seek bright brains to join the IT revolution and build Europe's #1 IT Operating System.
deeploi was founded in 2023 and is backed by leading European investors including Atomico and Cherry Ventures to rethink how IT is done.
IT as a Service – not as a struggle: We are building an all-in-one IT platform, combined with premium support. From user on- and offboarding, to service and support, cybersecurity and device management – deeploi covers the entire scope of a company´s IT department.
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