IT Support Specialist

Vor 6 Tagen

Berlin, Berlin, Deutschland HyperionWorks Vollzeit 40.000 € - 80.000 € pro Jahr

IT Support Specialist - Role Description & Qualifications

An IT Support Specialist plays a vital role in ensuring the smooth functioning of an organization's technology infrastructure. This professional is responsible for troubleshooting, maintaining, and supporting hardware and software systems used within the company. Their primary goal is to ensure that IT systems are running efficiently, minimizing downtime, and providing timely assistance to end-users to resolve technical issues.

Key responsibilities include installing and configuring hardware and software, diagnosing and resolving technical issues, providing user support through various channels (e.g., phone, email, or in-person), and ensuring that IT equipment is properly maintained and updated. The IT Support Specialist may also assist with system upgrades, network configurations, and maintaining cybersecurity protocols to protect company data.

Qualifications:

A successful IT Support Specialist should have a strong technical foundation combined with excellent problem-solving skills and the ability to communicate effectively with end-users. A background in computer science, information technology, or a related field is typically required, along with certifications in relevant technologies.

Key qualifications include:

  • Education
    : A degree or diploma in Information Technology, Computer Science, or a related field. Relevant certifications (e.g., CompTIA A+, ITIL, Microsoft Certified Solutions Associate) are also beneficial.
  • Technical Knowledge
    : A strong understanding of operating systems (Windows, macOS, Linux), hardware, software, and network configurations.
  • Troubleshooting Skills
    : Ability to diagnose technical issues quickly and effectively, providing solutions in a timely manner.
  • Communication
    : Excellent verbal and written communication skills for interacting with end-users who may not have technical expertise.
  • Customer Service
    : A customer-oriented mindset with the ability to provide clear, friendly, and professional support to employees at all levels.
  • Problem-Solving
    : The ability to identify, analyze, and resolve complex technical issues while managing multiple tasks.
  • Teamwork
    : Ability to work well within a team, collaborating with other IT staff, departments, and external vendors to meet organizational needs.
  • Attention to Detail
    : Ensuring accuracy when configuring systems, documenting issues, and updating IT records.
  • The IT Support Specialist is a key resource in maintaining organizational productivity by ensuring seamless technology operations and providing technical assistance whenever required. Strong troubleshooting abilities, effective communication, and technical expertise are essential to succeed in this dynamic and fast-paced role.

  • IT Support Specialist

    vor 1 Woche

    Berlin, Berlin, Deutschland f35ce584-df75-4077-9e21-85a13831af80 Vollzeit 40.000 € - 60.000 € pro Jahr

    IT Support Specialist - Role OverviewThe IT Support Specialistis responsible for providing technical support and troubleshooting services to end-users within an organization. This role involves diagnosing and resolving hardware, software, and network issues, assisting with system installations, and ensuring that IT equipment is properly configured and...

  • IT Support Specialist

    vor 1 Woche

    Berlin, Berlin, Deutschland gocomo GmbH Vollzeit 40.000 € - 60.000 € pro Jahr

    Deine RolleAls IT Support Specialist (m/w/d) bist du die zentrale Anlaufstelle für alle technischen Anliegen bei gocomo. Du stellst sicher, dass unsere Kolleg:innen sowohl onsite als auch remote reibungslos arbeiten können, indem du unsere IT-Infrastruktur betreust, Geräte administrierst und Prozesse rund um Security & Compliance unterstützt. Du bist...

  • IT Support Specialist

    Vor 4 Tagen

    Berlin, Berlin, Deutschland deeploi Vollzeit 40.000 € - 80.000 € pro Jahr

    Your missionYou are the first point of contact for customers, take calls and tickets and prioritize them independently  You are committed to solving underlying problemsYou forward complex issues to our level 2 expertsYou ensure that problems are resolved quickly and in a customer-friendly mannerYou maintain accurate tracking of customer interactions and...

  • IT Support Specialist

    vor 2 Wochen

    Berlin, Berlin, Deutschland deeploi Vollzeit 60.000 € - 120.000 € pro Jahr

    Your missionYou are the first point of contact for customers, take calls and tickets and prioritize them independentlyYou are committed to solving underlying problemsYou forward complex issues to our level 2 expertsYou ensure that problems are resolved quickly and in a customer-friendly mannerYou maintain accurate tracking of customer interactions and issues...

  • IT Support Specialist

    Vor 4 Tagen

    Berlin, Berlin, Deutschland DATAGROUP SE Vollzeit 40.000 € - 60.000 € pro Jahr

    DATAGROUP in Rostock, Nürnberg, Leipzig, Düsseldorf, Hamburg, oder Berlin oder RemoteDATAGROUP ist einer der führenden deutschen IT-Dienstleister – dank unseres engagierten Teams. Unsere Leidenschaft für Technologie und Innovation ermöglicht es uns, unseren Kunden verlässliche IT-Services zu liefern. Bei uns erwartet Dich ein fesselndes und...

  • IT Support Specialist

    Vor 6 Tagen

    Berlin, Berlin, Deutschland WU Personal GmbH Vollzeit 40.000 € - 60.000 € pro Jahr

    Wir Sind Experten Für It-personal Und Kaufmännische Fachkräfte In Der Arbeitnehmerüberlassung Sowie Im Dienst- Und Werkvertrag. Unsere Kunden Sind It-systemhäuser, It-hersteller Und It-dienstleister.für Die Service Desks Unseres Kunden Suchen Wir Zum Nächstmöglichen Zeitpunkt in Berlin, Meckenheim, Bonn, Düsseldorf, Hamburg, Hannover, Stuttgart,...

  • IT Support

    Vor 6 Tagen

    Berlin, Berlin, Deutschland CUBRID Vollzeit 40.000 € - 60.000 € pro Jahr

    About the RoleWe are looking for acustomer-focused and technically skilled IT Support / Help Desk Specialistto join our global technology support team.In this role, you will provide first-line technical assistance to employees and clients, troubleshoot hardware and software issues, and ensure smooth operation of IT systems. You will serve as a critical link...

  • IT Support Hardware Specialist

    Vor 7 Tagen

    Berlin, Berlin, Deutschland Zensar Technologies Vollzeit 40.000 € - 60.000 € pro Jahr

    DescriptionOversee and coordinate onboarding/offboarding activities with IT teams and Business units to ensure timely execution.Collaborate with HR and hire managers to confirm orientation schedules and key details.Respond to and resolve employee boarding requests promptly. Deliver 'white glove' support to new and departing employees. Ensure they receive...

  • Senior IT-Support Specialist – User Services

    vor 2 Wochen

    Berlin, Berlin, Deutschland Bundesdruckerei-Gruppe Vollzeit 45.000 € - 75.000 € pro Jahr

    Gestalten Sie mit uns die digitale Zukunft Wir suchen Persönlichkeiten mit Teamgeist, die unsere Leidenschaft für den Schutz von Identitäten und Daten teilen, vorausschauend denken und gemeinsam mit uns an sicheren Digitalisierungslösungen arbeiten wollen. Wir sind überzeugt, dass Veränderungen neue Chancen für Entwicklung und Innovation mit sich...

  • IT Support Hardware Specialist

    Vor 7 Tagen

    Berlin, Berlin, Deutschland Zensar Technologies Vollzeit 40.000 € - 80.000 € pro Jahr

    Oversee and coordinate onboarding/offboarding activities with IT teams and Business units to ensure timely execution.Collaborate with HR and hire managers to confirm orientation schedules and key details.Respond to and resolve employee boarding requests promptly.Deliver 'white glove' support to new and departing employees. Ensure they receive world-class...