Account Executive

The **Tech for Social Impact Team** is chartered with the mission of bringing the power of technology to every non-profit and humanitarian organization to accelerate Social Good. This organization will bring together our donation and grants programs, industry solutions, commercial sales efforts and partner ecosystems to empower non-profits globally to address the world’s most pressing needs. Profits generated from this business will be reapplied to scaling operations and investments for Microsoft’s public good investments. This is a dynamic and fast-growing business focused on helping organizations on the front line of change to do their best work to create inclusive and enduring positive impact throughout our communities.

An exciting opportunity has become available as a Client Executive (CE) responsible for customers in and across our German Non-Profit Organisations. This important role helps our Non-Profit customers meet their business challenges, accelerate strong mission outcomes, and ultimately improve the services and experiences that they provide to beneficiaries. We need to help our customers become more productive, to get more from their data, to digitize as many processes as possible, maximising their investment in Microsoft technology to enable them to offer critical services, care and compassion to those communities who need it the most.

The Client Executive plays a pivotal role in supporting our customers through strong partnership, and this is a role that has evolved beyond selling products and services. Our modern Client Executive is a trusted advisor who leads with societal purpose and business outcomes in mind.

**We would love to hear from you if you;**
- Can see the ‘big picture,’ and are able to comfortably engage senior leaders on their business goals and challenges
- Have a passion for working in technology-led business transformation
- Have a desire to work on genuine innovation and breakthrough business solutions
- Can bring clarity to complex problems and solutions
- Have experience of working with a distributed customer and colleague base, with an engagement style that seeks to understand and embrace geographical and cultural differences
- Have a strong reputation for sales excellence and accountability
- Embrace diversity and inclusivity in all that you do, and create environments for others to be successful
- Advocate a growth mindset, turning challenges into opportunities

**Responsibilities**:
Customer Engagement
- Builds and maintains relationship with executives and business and technical decision makers at high levels of the customer's organization to establish trust and credibility in future interactions. Continues to build reputation with customers during interactions by being customer-focused, consistently honouring commitments, explaining technical concepts relevant to the customer, and connecting the customer to Microsoft executives.
- Develops a comprehensive understanding of the customer's industry and the needs of each assigned account and identifies opportunities to drive optimizations and new digitalization solutions/ideas based on their needs and strategies. Works on behalf of the customer.
- Understands customer drivers of digital transformation and contributes to technology/transformation with the customer. Initiates conversations with customers on digital transformation for assigned accounts. Ensures line-of-business wins are captured (e.g., testimonials) for referencing.

Account Management
- Manages and executes plans for multiple accounts to ensure Microsoft targets and customer business needs are met. Coordinates with extended virtual teams and holds self and the team accountable for executing on plans and meeting customer needs. Outlines revenue targets to deliver on account plans. Orchestrates extended team and embraces partners to scale business. Ensures sales consumption and adoption goals on target.
- Engages with internal and external stakeholders on business planning to review and plan for accounts. Set priorities, focus, and resources and strengthens operations, ensuring that the extended virtual team and other stakeholders are working toward common goals.
- Plans ahead to determine order of priority for action on accounts based on customer needs, sales-generating importance, growth opportunity and assessment of risks. Holds self accountable and collaborates with the account management team to act on potential adjustments and maintain commitments.
- Builds and maintains a network of internal and external partners to drive opportunities and influence impact for multiple assigned accounts. Leverages relationship with partners to develop and share customer digital transformation plans that support mutual needs.

Sales Excellence
- Seeks customer feedback (both formal and informal) of assigned accounts to identify and understand the drivers of satisfaction and/or dissatisfaction. Leverages internal resources to support customer needs. Orchest