Jr Digital Customer Communications Executive

Vor 3 Tagen

Berlin, Deutschland Pipedrive Vollzeit

We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 1,000 people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia.

We’re looking for a

**Your new adventure**:

- Help drive the overall personalized communication strategy across the lifecycle for lead generation, retention, growth and win back as well as GTM, pricing and packaging and seasonal campaign initiatives.
- Take responsibility for executing the most effective communication to prospects, trialists and existing customers to improve critical business metrics such as V2T, T2P, NPC, NPC ARR, as well as retention and churn.
- Execute communication plans influenced by customer journey optimization and customer lifecycle management processes
- Collaborate with stakeholders across the business, including content and design teams, journey designers, product marketing, data analysts and customer-facing teams, to deliver creative and successful communication campaigns
- Manage the day-to-day campaigns schedule by safeguarding the contact strategy
- Measure and report on communication effectiveness and how campaign impact drives key business metrics
- Execute guidelines and processes to improve team efficiencies and help manage our Jira backlog for customer comms requests

**Does this sound like you?**:

- A degree in communications, marketing, journalism, education, business, PR or English is a plus
- Hands-on experience with HTML and content management systems
- Familiar with analytical and database tools
- Excellent written communication and copywriting skills
- You speak and write in fluent English
- Proven relationship-building skills
- You’re highly motivated and diligent

We’re on the lookout for a
**junior digital customer communications executive** to support our digital customer communications team in delivering comms to prospects and customers.

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