Customer Complaints Executive
Vor 2 Tagen
Our client is a travel sector specialist, with a portfolio of more than 50 independently operated brands, most of which are leaders in their sector. Sailing adventures, safaris, sports tours, Arctic expeditions - their brands are as diverse as they are exciting, creating unforgettable experiences for customers across the world.
Our client is looking for a Customer Complaints Executive to join its Customer Service department. They cover incoming and outgoing calls, live chat and online customer contact channels and are devoted to creating exceptional experiences for their customers
**What you will be doing**:
Handling customer complaints whilst they are on holiday and on return, fixing on site issues and dealing with compensation pre and post booking
Delivering changes to holidays booked with existing customers and handling objections
Assisting in reviewing customer booklets to assist in the customer journey
Liaising with car hire companies and airlines where customer complaint arise
Providing constructive feedback on holiday improvements to remove future complaints arising
**What we are looking for**:
Meticulous attention to detail, IT literate and use of websites (essential)
fluent in either Danish or Swedish or Norwegian or Finnish
Flexibility in busy travel periods when dealing with incidents etc.
A diplomatic and sensitive approach as required when handling complex situations
Wir freuen uns Sie kennenzulernen
-
Customer Service Timeshare Holidays
Vor 2 Tagen
Berlin, Deutschland Workstation Customer Care VollzeitAs one of Europe's big timeshare resale companies our customer provides a service to both existing timeshare owners who are looking to exit timeshare, and to customers who are looking to buy timeshare. For both buyers and sellers, their great service, secure transactions and realistic advice have helped to create many thousands of happy customers. As a...
-
Complaints Lead
Vor 3 Tagen
Berlin, Berlin, Deutschland Upvest VollzeitAt Upvest, we are on amission to make investing as easy as spending money. Upvest empowers businesses to offer a wide range of investment products and the best experience in the field of capital market investment and retirement planning. Upvest's Investment API is easy to integrate so that fintechs and financial institutions can save resources and fully...
-
Customer Service
vor 6 Stunden
Berlin, Deutschland Workstation Customer Care VollzeitOur customer is an European conglomerate and active in urban mobility. A small but growing business unit deals with the provisioning of rental bicycles. The concept is well known: Customers receive a code via mobile phone to open the lock and also when they lock the bike again. Billing for the use takes place to the minute, reported on the telephone bill....
-
Customer Care Electronic Devices
vor 1 Woche
Berlin, Deutschland Workstation Customer Care VollzeitOur client provides customer support for high end electronic devices, such as smartphones, laptops, TVs and hi-fi systems. The Contact Center Agent position serves as a first point of contact for customers and store employees requiring assistance with complaint resolution, product information and availability, stock and special order sales processing,...
-
Customer Care Electronic Devices
vor 1 Woche
Berlin, Deutschland Workstation Customer Care VollzeitOur client provides customer support for high end electronic devices, such as smartphones, laptops, TVs and hi-fi systems. The Contact Center Agent position serves as a first point of contact for customers and store employees requiring assistance with complaint resolution, product information and availability, stock and special order sales processing,...
-
Banking Operations People Lead
Vor 7 Tagen
Berlin, Deutschland JPMorganChase VollzeitExcited by the opportunity to build innovative digital retail banking products and services in a start-up environment, backed by one of the leading financial service providers worldwide? Join us at JPMorgan & Chase Co. at our newest European hub for Chase bank, located in the heart of Berlin. In this exciting chapter of continued growth and expansion for...
-
Banking Complaints Management Specialist
Vor 5 Tagen
Berlin, Deutschland JPMorganChase Vollzeit**JOB DESCRIPTION** Excited by the opportunity to build innovative digital retail banking products and services in a start-up environment, backed by one of the leading financial service providers worldwide? Join us at JPMorgan & Chase Co. at our newest European hub for Chase bank, located in the heart of Berlin. In this exciting chapter of continued growth...
-
Banking Operations People Lead
vor 2 Wochen
Berlin, Deutschland JPMorgan Chase & Co Vollzeit**JOB DESCRIPTION** Excited by the opportunity to build innovative digital retail banking products and services in a start-up environment, backed by one of the leading financial service providers worldwide? Join us at JPMorgan & Chase Co. at our newest European hub for Chase bank, located in the heart of Berlin. In this exciting chapter of continued growth...
-
Senior Customer Service Executive, de
vor 2 Wochen
Berlin, Deutschland Plentific VollzeitPlentific is one of the fastest growing property technology companies in the world, backed by renowned investors including Brookfield, Highland Europe, A/O Proptech, Target Global and Mubadala. We are headquartered in London, UK, with offices in Germany, USA and Turkey. Our mission is to improve lives by making property work better for everyone. We do so by...
-
Banking Operations People Lead
Vor 5 Tagen
Berlin, Deutschland JPMorganChase Vollzeit**JOB DESCRIPTION** Excited by the opportunity to build innovative digital retail banking products and services in a start-up environment, backed by one of the leading financial service providers worldwide? Join us at JPMorgan & Chase Co. at our newest European hub for Chase bank, located in the heart of Berlin. In this exciting chapter of continued growth...
