Information Technology Specialist

**Duties**:

- Provide technical support to internal and external infrastructure.
- Develop briefings that are Information Technology related for technical products, systems and services.
- Conduct studies on cost effectiveness and analyze levels of budget for the program.
- Review laws, regulations and procedures to ensure compliance amongst costumers and systems.
- Work alongside all technical expertise to encompass all pertinent analysis.
- Encompass all Information Technology projects and evaluate problems at an expert level.

**Requirements**:
**Conditions of Employment**:

- Three year trial/probationary period may be required.
- Temporary Duty (TDY) travel is required approximately 25% of the time requiring the employee to travel away from the normal duty station.
- Position requires the ability to obtain and maintain a favorable Single Scope Background Investigation (T5/SSBI) with [Secret/Top Secret/Sensitive Compartmentalized Information (TS/SCI)] clearance eligibility.
- The incumbent is required to sign a DA Form 5019-R (Condition of Employment for Certain Positions Identified as Critical Under the Drug Abuse Testing Program)
- and must pass urinalysis testing, as required prior to appointment and periodically thereafter. (For Top Secret or SCI positions)
- As per AR 25-2, this position is designated IT-1 and must undergo an SSBI security investigation.
- This position is designated as a DoD 8570-01-M Information Assurance Technical Level II (or greater) and requires specific certifications be obtained within 6 months of appointment.
- This position requires the incumbent to possess, or obtain and maintain, a valid regular or official U.S. Passport.

**Qualifications**:
**Who May Apply**:
**This position is in the Professional Work Category at the Senior Level within the CES Occupational Structure.**

Qualifying experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined:
**(1) Attention to Detail -** Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others.

**(2) Customer Service -** Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation.

**(3) Oral Communication -** Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information.

**(4) Problem Solving -** Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate.
- Current DoD Employees: If a current permanent CES employee, you shall be granted administrative return rights. If not a cur