Information Technology Specialist

**Duties**: - Serves as IT Specialist/Database Administrator for the Regional Cyber Center-Europe, Enterprise Data Services Team. - Provides design, management and improvement of the SQL as a Service Enterprise architectures. - Serves as an Information Technology Specialist performing work, independently and as a member of a team, in the administration, development, delivery and support of IT systems and services. - Develops new methods, approaches and procedures in Enterprise Database Administration, Systems Administration and service delivery. - Provides advice and guidance on a wide range of complex IT issues. - Interprets IT policies, standards and guidelines. - Tests and optimizes the functionality of systems, networks and data. - Identifies and defines business or technical requirements applied to the design, development, implementation, management and support of systems and networks. **Requirements**: **Conditions of Employment**: - Three year trial/probationary period may be required. - Temporary Duty travel is required approximately 10% of the time requiring employee to travel away from the normal duty station. - This position requires the incumbent to hold IA Technical level 3 certification under the DoD Directive 8570.1 and related implementing policies. The Personnel Security Standard of this position if IT level 1 under AR 25-2. - Must be able to obtain and maintain SECRET eligibility. The IT classification for this position is IT-I. This position is designated as Critical sensitive, T5. - This position is designated as mission essential: in the even of severe weather conditions or other such emergency type situations, the incumbent is required to report to work or remain at work as scheduled to support mission operations. - Shift work will be required hours on a rotating basis based on operational or mission requirements. Permanent change of shift will be at the determination of the second level supervisor. - The incumbent may be on an "on-call" status on a rotational basis. - Call back and emergency duty are regular requirements of this position. - May be required to carry a Government Furnished Equipment (GFE) cellular device. - Must possess and maintain a valid stateside driver's license. - Must be able to obtain and maintain a USAREUR Driver's License within 60 days of employment. - Position requires employee to successfully complete locally identified recurring Information Assurance Security training. - This position is DoD8570-01-M, IAT 3 and requires the applicable Computing Environment certifications. Commercial Computing Environment certifications accepted/obtained within the first 6 months of employment. **Qualifications**: **Who May Apply**:This position is in the Professional Work Category at the Full Performance Work Level within the CES Occupational Structure.**- The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: - (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others. - (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation. - (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with dif