Help Desk Specialist

vor 1 Woche

Stuttgart, Deutschland SourceChain Solutions Vollzeit

As a Help Desk Specialist, you can expect a challenging and rewarding role where you will have the opportunity to showcase your problem-solving skills and customer service expertise. If you thrive in a fast-paced environment and enjoy working with cutting-edge technologies, this is the perfect role for you.

Tasks
- Serve as the primary point of contact for end-users seeking technical assistance.
- Promptly respond to user inquiries and provide efficient resolutions to technical issues.
- Troubleshoot hardware and software problems, diagnosing and resolving technical problems effectively.
- Offer guidance on system functionalities, usage, and best practices to users.
- Document user interactions, issues, and resolutions accurately in our ticketing system.
- Escalate complex technical issues to appropriate teams for further investigation and resolution.
- Stay up to date with the latest technology trends and advancements to provide up-to-date technical support.

**Requirements**:

- Proven work experience as a Help Desk Specialist or similar role.
- Excellent customer service and communication skills.
- Strong problem-solving and troubleshooting abilities.
- Proficiency in diagnosing and resolving hardware and software issues.
- Language proficiency: German B1 and English B1.
- Bachelor's degree in Computer Science or a relevant field.
- Ability to work well under pressure and in a fast-paced environment.
- Attention to detail and ability to document information accurately.
- Technical certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.

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