Student Support Officer

vor 1 Woche

Berlin, Deutschland GUS Germany GmbH Vollzeit

**About us**:
BSBI is part of GUS Germany GmbH (GGG), a dynamic network of higher education institutions with more than 15,000 students at locations in Germany, Europe and beyond.
We prepare students for impactful global careers, providing accessible and quality education to cultivate future industry leaders. With a focus on enterprise, leadership, and success, our programmes empower students with an entrepreneurial mindset to lead and succeed, fostering an inclusive, innovative, and supportive learning environment. Our mission is to shape the future by nurturing exceptional talent and driving positive change in the competitive international business world.

**Your Responsibilities**:
**About the Role**

Working independently within a clear framework, the Student Support Officer is expected to manage their pipeline effectively, provide accurate information, and contribute to continuous improvement within the team. Provide tailored, one-on-one advice to prospective students based on their needs and background

**Key Responsibilities**
- Respond to programme inquiries with clear and timely information
- Work closely with the visa team to support international students throughout the visa process
- Maintain accurate and up-to-date records using internal systems and CRM
- Monitor and manage lead pipelines efficiently and in a timely manner
- Generate and review reports as needed
- Collaborate with other departments to support student success
- Assist with general administrative duties and ad hoc tasks assigned by management
- Represent BSBI in a professional and positive manner in all interactions

**Your profile**:
**Essential**
- Bachelor’s degree or equivalent experience
- Experience in a customer-focused or consultative sales environment (B2C preferred)
- Excellent verbal and written communication skills in English (minimum C1 level)
- Ability to manage time effectively, prioritise tasks, and handle pressure
- Strong interpersonal skills and a student-first mindset
- High attention to detail and adaptability in a dynamic environment
- Comfortable working independently while being a collaborative team player
- Proficient in Microsoft Office and/or Google Suite
- Proactive, driven and committed to supporting students in reaching their goals

**Desirable**
- Previous experience working with CRM systems or lead management tools
- Background in education, international student services, or recruitment
- Familiarity with KPIs and performance targets
- Experience in managing or improving account management workflows
- Additional languages

**Why us?**:

- A multicultural and international work environment
- Opportunities for professional development and career progression
- Comprehensive training and ongoing support
- A positive, collaborative workplace culture
- Performance-based commission structure
- The chance to contribute to meaningful student outcomes and educational impact

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