Information Technology Specialist

**Duties**: - Manage multiple Army Enterprise Data Centers (AEDC) consisting of Cisco Application Centric Infrastructure (ACI), Cisco Nexus fabric switches, Fabric Extension Switches, Cisco Catalyst switches, and BIP-IP F5 Load Balancers - Develop and integrate scripted and programmed capabilities and frameworks to automate various network management functions - Utilize network monitoring and management tools as well as scripting tools to monitor network capacity and performance, diagnose and resolve network problems, and assess system lifecycle to advise when new hardware/software is required. - Assess and configure network devices to meet various security guidelines and mitigate device vulnerabilities through configuration, routine system updates, or defense in depth strategies. - Perform complex studies and analysis of significant issues and problems relating to RCC-E objectives, policies, and operations to determine causes and develop solutions to improve overall operations. **Requirements**: **Conditions of Employment**: - You will be required to provide proof of U.S. Citizenship. - Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. - Two year trial/probationary period may be required. - Applicants must comply with the Exceptional Family Member Program requirements as outlined in the DoD Instruction 1315.19. - This position requires the incumbent to obtain and maintain the appropriate Information Assurance certification in accordance with DoD 8570.01-M, Information Assurance Workforce Improvement Program, within 6 months of entry onto duty. - This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Secret security clearance or access for the duration of employment. - This position requires shift work to provide coverage on evenings, weekends, holidays, or special situations. - Call back and emergency duty are regular requirements of this position. - May be required to carry a Government Furnished Equipment (GFE) cellular device. - Must possess and maintain a valid stateside driver's license. - Must be able to obtain and maintain a USAREUR Driver's license within 60 days of employment. - Position requires employee to successfully complete locally identified recurring Information Assurance Security training. - Lifting up to 30 pounds is required. - See "Additional Information/Qualifications" section for additional requirements and Conditions of Employment. **Qualifications**: **Who May Apply: US Citizens**Basic Requirement for** **Information Technology Specialist (Network Services)**: - The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: **(1) Attention to Detail** - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others.**(2) Customer Service** - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation.**(3) Oral Communication** - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information.**(4) Problem Solving** - Identifies problems; determines accuracy and relevance