Coordinator, Customer Service
Vor 5 Tagen
CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our
Hybrid Work Model
**Job Description**:
Your responsibility:
- Deliver best in class customer service to all customer of Automotive Europe,
- Train customers on web-based service solutions and on CHEP business processes,
- Provide close support to customers to identify solutions (supply reports/ information from ERP / CRM systems) for customer support specific problems,
- Work closely with all interfaces between customers and internal stakeholders,
- Maintain Service relevant data in CRM system. Monitor own completion of workload and meet customer support objectives,
- Run ERP reports and analyse results and present rationale for under and over performance, trends and discrepancies in customer support,
- Continuously improve customer support specific processes in line with ISO 9001 and 14001 certifications.
Our requirements:
- Business degree or apprenticeship in a logistic or customer service environment,
- Minimum of 3 years working experience in a logistic and/or customer service environment,
- CRM and ERP working experience,
- Worked in ad hoc driven situation where success is dependent on finding fast customer solutions in line with business policies,
- Microsoft, specifically advanced excel,
- High level written and verbal communication,
- Languages: fluent English and German are a must, one other European language (Italian / French) is a nice to have.
What we offer:
- Flexible Hybrid Working model,
- Competitive remuneration package incl. annual bonus based on company & personal performance,
- 30 days of annual leave plus 3.5 additional days for bank and other holidays,
- Attractive Brambles share programme ,
- Company pension scheme (Betriebliche Altersvorsorge),
- Capital-forming benefits (Vermögenswirksame Leistungen),
- 50% Refund on your monthly public transportation ticket,,
- 24 hours per annum to use for volunteering projects,
- Other benefits e.g. Company Bike, Childcare Allowance, Urban Sports Club, Various discounts through Corporate Benefits and more
Preferred Education
Bachelors
Preferred Level of Work Experience
1 - 3 years
We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
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