Customer Service Specialist De

About Trojan Technologies
At Trojan Technologies, we believe there’s nothing more essential than delivering clean water to the world. That’s especially true in this critical moment, when the world’s supply of clean water is under substantial stress due to industrialization, increasing demand, and rising biological and chemical contamination. Our mission is to stem that tide: to ensure greater water confidence and environmental stewardship for people, industries, and municipalities, improving the lives of over one billion people globally.

As part of our global team, you’ll work alongside customers from municipalities to pharmaceutical and food and beverage companies to build creative, sustainable solutions. You’ll also find a welcoming and supportive team that listens to your ideas and allows you to follow your strengths. All of us feel privileged to work on innovative technologies that bring clean water to the world—we hope you will, too.

Trojan is proud to be one of Danaher's Water Quality companies. Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.

Position Summary
As part of the European Service and Customer Care Team, the Customer Service Specialist applies standard work, best practices, various tools and internal systems to deliver proactive customer focus and timely completion of replacement and spare parts order entry processing, quote support, field service visit coordination and support responses for general customer service enquiries. Working closely with Account Managers and Field Service teams, the position provides critical support to the success of our proactive customer focused Service business.

Manage Sales Force data entry & processing accurately
Complete all customer replacement and spare part order entries in the relevant ERP
Track and follow up on OTD of orders
Coordinate Field Service Tech site visits based on proactive regional service plans
Handle incoming customer service enquires related to parts orders
Work with Field Service Techs to ensure service reports are completed and that resulting parts orders or service call tickets are followed up on and coordinated
To provide new and existing clients with spares for all Trojan Technologies products via prompt, commercially viable quotations/ tenders and to ensure that all Customer Services performance standards are met.
To provide effective customer communication to maintain and grow the business client base.

**Qualifications**:
3-5 years of experience in a customer service environment
Demonstrated strong problem-solving abilities
ERP user experience
Customer Relationship Management Software experience
English and German essential

LI-remote #LI-JT1
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.