CRM Performance Analyst

vor 4 Wochen


Offenbach, Hessen, Deutschland Hyundai Vollzeit
{"h2": "About the Role
", "p": "As a CRM Performance Analyst at Hyundai, you will play a crucial role in optimizing B2B CRM performances across 11+ Pan-EU markets. You will analyze CRM data, identify trends, and draw meaningful conclusions to inform business decisions. Your expertise in CRM software, data visualization tools, and MS Office will enable you to develop and maintain B2C/B2B CRM standard processes and rules for EU markets.
", "ul": [{"li": "Develop and maintain B2C/B2B CRM standard processes and rules for EU markets"}, {"li": "Analyze CRM data, identify trends, and draw meaningful conclusions"}, {"li": "Collaborate with cross-functional teams to implement CRM strategies"}, {"li": "Design and monitor integrated CRM-related KPIs and dashboards"}, {"li": "Assess CRM communication and campaign plans and analyze actual performances"}, {"li": "Create regular reports and presentations to stakeholders"}, {"li": "Develop and manage training materials as needed"}, {"li": "Plan and facilitate official communication and events between CRM teams"}], "h2": "Requirements
", "ul": [{"li": "Degree or equivalent education with minimum 5-7 years of experience in CRM data analysis and performance metrics"}, {"li": "Good understanding of general CRM trends and cases in Pan-EU markets, customer lifecycle stages, and sales and aftersales processes"}, {"li": "Proficiency in CRM software, data visualization tools, and MS Office"}, {"li": "Ability to interpret CRM data, identify trends, and draw meaningful conclusions"}, {"li": "Strong communication and presentation skills"}, {"li": "Effective collaboration with cross-functional teams and clear communication of insights"}], "h2": "What We Offer
", "ul": [{"li": "A highly competitive salary and benefits package"}, {"li": "Flexible working hours and hybrid work policy"}, {"li": "Continued learning and professional development opportunities"}, {"li": "Car sharing and car lease mobility program"}, {"li": "Daily complimentary lunch at the office canteen and subsidized breakfast snacks"}, {"li": "Free access to the company gym"}, {"li": "Opportunities to join company sporting clubs"}, {"li": "Highly international working environment"}]}

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