CRM Program Manager

vor 3 Wochen

Offenbach, Hessen, Deutschland Hyundai Vollzeit
About the Role

We are seeking a highly skilled CRM Enhancement Manager to join our team at Hyundai Motor Europe. As a key member of our organization, you will play a pivotal role in ensuring the successful adoption and utilization of Pan-EU CRM standards across markets.

Key Responsibilities
  • Design and maintain a Pan-EU Standard CRM program, ensuring feasibility with +11 local markets
  • Monitor and analyze local CRM performances, identifying obstacles and insights
  • Develop regular discussion materials and lead delivery and communication with CRM stakeholders
  • Establish change management plans and guidelines for markets based on performance levels and activity types
  • Develop and manage key KPIs and dashboards for monitoring effectiveness of CX and business performances
  • Proactively engage in customer care management, developing clear messages and customer segmentation strategies
  • Closely collaborate with EU market teams and stakeholders for new business and IT process rollouts
  • Lead change management programs and collect feedback and requirements
  • Communicate and align with CRM directions of HQ and translate into Pan-EU region standards
  • Support reporting to HQ and follow up on decision makings and issues
About You

We are looking for a highly experienced professional with a strong background in CRM, business analysis, and project management. You should have a university degree and a minimum of 5-10 years of experience in a related position or specialization. Global project rollout experience, professional experience with business analysis, and research/benchmarking knowledge are also required. Salesforce solutions expertise and experience in data analysis and delivery of summary reports are highly valued. Collaborative mindset, strong teamwork, and communication skills are essential for this role.

Rewards and Benefits
  • A highly competitive salary and benefits package
  • Flexible working hours and hybrid work policy
  • Continued learning and professional development
  • Car sharing and car lease mobility program
  • Daily complimentary lunch at the office canteen and subsided breakfast snacks
  • Free access to the company gym
  • Opportunities to join company sporting clubs
  • Highly international working environment

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