CRM Enhancement Manager
vor 4 Wochen
We are seeking a highly skilled CRM Enhancement Manager to join our team at Hyundai Motor Europe. As a key member of our CRM team, you will play a pivotal role in ensuring the successful adoption and utilization of Pan-EU CRM standards across markets.
Key Responsibilities- Design and maintain a Pan-EU Standard CRM program, ensuring feasibility with +11 local markets
- Monitor and analyze local CRM performances, identifying obstacles and insights
- Develop regular discussion materials and lead delivery and communication with CRM stakeholders
- Establish change management plans and guidelines for markets, based on performance levels and activity types
- Develop and manage key KPIs and dashboards for monitoring effectiveness of CX and business performances
- Proactively engage in customer care management, developing clear messages and customer segmentation strategies
- Closely collaborate with EU market teams and stakeholders for new business and IT process rollouts
- Lead change management programs and collect feedback and requirements
- Communicate and align with CRM directions of HQ and translate into Pan-EU region standards
- Support reporting to HQ and follow up on decision makings and issues
- University Degree (Bachelor/MBA etc.)
- Minimum 5-10 years' experience in a related position or specialization
- Global Project Rollout Experience
- Professional experience with Business Analysis
- Research and Benchmarking knowledge
- Good understanding of Salesforce solutions (SFDC Certification preferred)
- Experience in data analysis and delivery of summary reports
- Collaborative mindset, strong teamwork and communication skills
- Strong ability to prioritize and manage multiple tasks and responsibilities
- Excellent communication skills and a collaborative/teamwork mindset
- Proficiency in MS Office and English (both written and oral)
- A highly competitive salary and benefits package
- Flexible working hours and hybrid work policy
- Continued learning and professional development
- Car sharing and car lease mobility program
- Daily complimentary lunch at the office canteen and subsided breakfast snacks
- Free access to the company gym
- Opportunities to join company sporting clubs
- Highly international working environment
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CRM Enhancement Manager
vor 4 Wochen
Offenbach, Hessen, Deutschland Hyundai VollzeitAbout the RoleWe are seeking a highly skilled CRM Enhancement Manager to join our team at Hyundai Motor Europe. As a key member of our CRM team, you will play a pivotal role in ensuring the successful adoption and utilization of Pan-EU CRM standards across markets.Key ResponsibilitiesDesign and maintain a Pan-EU Standard CRM program, ensuring feasibility...
-
CRM Enhancement Manager
vor 4 Wochen
Offenbach, Hessen, Deutschland Hyundai VollzeitAbout the RoleWe are seeking a highly skilled CRM Enhancement Manager to join our team at Hyundai Motor Europe. As a key member of our CRM team, you will play a pivotal role in ensuring the successful adoption and utilization of Pan-EU CRM standards across markets.Key ResponsibilitiesDesign and maintain a Pan-EU Standard CRM program, ensuring feasibility...
-
CRM Enhancement Manager
Vor 4 Tagen
Offenbach, Hessen, Deutschland Hyundai VollzeitJob Title: CRM Enhancement ManagerAs a key member of the Hyundai Motor Europe team, you will play a pivotal role in driving the successful adoption and utilization of Pan-EU CRM standards across markets. Your primary responsibility will be to design and analyze main CRM programs that will serve as the backbone of CRM communications and campaigns towards...
-
CRM Enhancement Manager
Vor 4 Tagen
Offenbach, Hessen, Deutschland Hyundai VollzeitJob Title: CRM Enhancement ManagerAs a key member of the Hyundai Motor Europe team, you will play a pivotal role in driving the successful adoption and utilization of Pan-EU CRM standards across markets. Your primary responsibility will be to design and analyze main CRM programs that will serve as the backbone of CRM communications and campaigns towards...
-
CRM Enhancement Manager
vor 2 Wochen
Offenbach, Hessen, Deutschland Hyundai VollzeitAbout the RoleWe are seeking a highly skilled CRM Enhancement Manager to join our team at Hyundai Motor Europe. As a key member of our CRM team, you will play a pivotal role in ensuring the successful adoption and utilization of Pan-EU CRM standards across markets.Key ResponsibilitiesDesign and maintain a Pan-EU Standard CRM program, ensuring feasibility...
-
CRM Enhancement Manager
Vor 7 Tagen
Offenbach, Hessen, Deutschland Hyundai VollzeitAbout the RoleWe are seeking a highly skilled CRM Enhancement Manager to join our team at Hyundai Motor Europe. As a key member of our CRM team, you will play a pivotal role in ensuring the successful adoption and utilization of Pan-EU CRM standards across markets.Key ResponsibilitiesDesign and maintain a Pan-EU Standard CRM program, ensuring feasibility...
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CRM Enhancement Manager
Vor 7 Tagen
Offenbach, Hessen, Deutschland Hyundai VollzeitAbout the RoleWe are seeking a highly skilled CRM Enhancement Manager to join our team at Hyundai Motor Europe. As a key member of our CRM team, you will play a pivotal role in ensuring the successful adoption and utilization of Pan-EU CRM standards across markets.Key ResponsibilitiesDesign and maintain a Pan-EU Standard CRM program, ensuring feasibility...
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CRM Enhancement Manager
vor 2 Wochen
Offenbach, Hessen, Deutschland Hyundai VollzeitAbout the RoleWe are seeking a highly skilled CRM Enhancement Manager to join our team at Hyundai Motor Europe. As a key member of our CRM team, you will play a pivotal role in ensuring the successful adoption and utilization of Pan-EU CRM standards across markets.Key ResponsibilitiesDesign and maintain a Pan-EU Standard CRM program, ensuring feasibility...
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CRM Enhancement Manager
vor 5 Stunden
Offenbach, Hessen, Deutschland Hyundai VollzeitAbout the RoleWe are seeking a highly skilled CRM Enhancement Manager to join our team at Hyundai Motor Europe. As a key member of our CRM team, you will play a pivotal role in ensuring the successful adoption and utilization of Pan-EU CRM standards across markets.Key ResponsibilitiesDesign and maintain a Pan-EU Standard CRM program, ensuring feasibility...
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CRM Enhancement Manager
vor 5 Stunden
Offenbach, Hessen, Deutschland Hyundai VollzeitAbout the RoleWe are seeking a highly skilled CRM Enhancement Manager to join our team at Hyundai Motor Europe. As a key member of our CRM team, you will play a pivotal role in ensuring the successful adoption and utilization of Pan-EU CRM standards across markets.Key ResponsibilitiesDesign and maintain a Pan-EU Standard CRM program, ensuring feasibility...
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CRM Enhancement Manager
vor 2 Wochen
Offenbach, Hessen, Deutschland Hyundai VollzeitAbout the RoleWe are seeking a highly skilled CRM Enhancement Manager to join our team at Hyundai Motor Europe. As a key member of our organization, you will play a pivotal role in ensuring the successful adoption and utilization of Pan-EU CRM standards across markets.Key ResponsibilitiesDesign and maintain a Pan-EU Standard CRM program, ensuring feasibility...
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CRM Enhancement Manager
vor 2 Wochen
Offenbach, Hessen, Deutschland Hyundai VollzeitAbout the RoleWe are seeking a highly skilled CRM Enhancement Manager to join our team at Hyundai Motor Europe. As a key member of our organization, you will play a pivotal role in ensuring the successful adoption and utilization of Pan-EU CRM standards across markets.Key ResponsibilitiesDesign and maintain a Pan-EU Standard CRM program, ensuring feasibility...
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CRM Program Manager
vor 3 Wochen
Offenbach, Hessen, Deutschland Hyundai VollzeitAbout the RoleWe are seeking a highly skilled CRM Enhancement Manager to join our team at Hyundai Motor Europe. As a key member of our organization, you will play a pivotal role in ensuring the successful adoption and utilization of Pan-EU CRM standards across markets.Key ResponsibilitiesDesign and maintain a Pan-EU Standard CRM program, ensuring feasibility...
-
CRM Program Manager
vor 3 Wochen
Offenbach, Hessen, Deutschland Hyundai VollzeitAbout the RoleWe are seeking a highly skilled CRM Enhancement Manager to join our team at Hyundai Motor Europe. As a key member of our organization, you will play a pivotal role in ensuring the successful adoption and utilization of Pan-EU CRM standards across markets.Key ResponsibilitiesDesign and maintain a Pan-EU Standard CRM program, ensuring feasibility...
-
CRM Program Manager
vor 3 Wochen
Offenbach, Hessen, Deutschland Hyundai VollzeitAbout the RoleWe are seeking a highly skilled CRM Enhancement Manager to join our team at Hyundai Motor Europe. As a key member of our organization, you will play a pivotal role in ensuring the successful adoption and utilization of Pan-EU CRM standards across markets.Key ResponsibilitiesDesign and maintain a Pan-EU Standard CRM program, ensuring feasibility...
-
CRM Program Manager
vor 3 Wochen
Offenbach, Hessen, Deutschland Hyundai VollzeitAbout the RoleWe are seeking a highly skilled CRM Enhancement Manager to join our team at Hyundai Motor Europe. As a key member of our organization, you will play a pivotal role in ensuring the successful adoption and utilization of Pan-EU CRM standards across markets.Key ResponsibilitiesDesign and maintain a Pan-EU Standard CRM program, ensuring feasibility...
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vor 4 Wochen
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CRM Strategist
vor 4 Wochen
Offenbach, Hessen, Deutschland Hyundai VollzeitKey ResponsibilitiesDevelop and execute CRM strategies to support sales objectives and enhance customer lifetime value across various customer lifecycle stages.Collaborate with sales, marketing, and service teams to gather and deliver new business requirements.Identify and leverage relevant customer data to improve customer database segmentation and...
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vor 2 Wochen
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CRM Data Analyst
vor 2 Wochen
Offenbach, Hessen, Deutschland Hyundai VollzeitJob Title: CRM AnalystWe are seeking a highly skilled CRM Analyst to join our team at Hyundai's European HQ in Offenbach, Germany. As a CRM Analyst, you will play a crucial role in optimizing B2C/B2B CRM performances across 11+ Pan-EU markets.About the Role:Develop and maintain B2C/B2B CRM standard processes and rules for EU marketsUnderstand the CRM...
