CRM Performance Analyst

vor 4 Wochen


Offenbach, Hessen, Deutschland Hyundai Vollzeit
{"h2": "About the Role
", "p": "As a CRM Performance Analyst at Hyundai, you will play a crucial investigator/consultant role to optimize B2C/B2B CRM performances towards our customers over Pan-EU 11+ markets. You will communicate with local managers to analyze obstacles and improvement points, but also provide centralized guidelines based on captured insights and internal/external best cases from the regional headquarters perspective.
", "ul": [{"li": "Develop/maintain B2C/B2B CRM standard process/rules for EU markets"}, {"li": "Understand the CRM framework (ex. customer journey, lifecycle, etc.)"}, {"li": "Analyze CRM related activities, process & rules towards customers"}, {"li": "Conduct research/benchmark to provide supportive materials about CRM trends in Pan-EU markets"}, {"li": "Manage/upgrade standard communication/campaign assets in the CRM platform"}, {"li": "Participate/support in project management as a CRM stakeholder"}, {"li": "Design/monitor integrated CRM related KPIs and dashboard"}, {"li": "Assess CRM communication/campaign plan and analyze actual performances."}, {"li": "Create regular report/presentations to the teams."}, {"li": "Collaborate with CRM platform managers and IT managers to enhance the features and process in the platform."}, {"li": "Develop and manage training materials as needed."}, {"li": "Plan/Facilitate official communication and event between CRM teams in different business units and markets."}], "h2": "Requirements
", "ul": [{"li": "Degree or equivalent education with minimum 5-7 years of experience in CRM data analysis and performance metrics (preferred in automotive industry)"}, {"li": "Good understanding of general CRM trends and cases in Pan-EU markets, customer lifecycle stages including sales and aftersales processes"}, {"li": "Proficiency in CRM software (e.g., Salesforce, Microsoft Dynamics, HubSpot, Siebel)"}, {"li": "Ability to interpret CRM data, identify trends, and draw meaningful conclusions"}, {"li": "Strong communication/presentation skills"}, {"li": "Effective collaboration with cross-functional teams and clear communication of insights"}, {"li": "Proficiency in MS Office (Excel) and data visualization tools (e.g., Tableau, Power BI)"}], "h2": "What We Offer
", "ul": [{"li": "A highly competitive salary and benefits package"}, {"li": "Flexible working hours and hybrid work policy"}, {"li": "Continued learning and professional development"}, {"li": "Car sharing and car lease mobility program"}, {"li": "Daily complimentary lunch at the office canteen and subsided breakfast snacks"}, {"li": "Free access to the company gym"}, {"li": "Opportunities to join company sporting clubs including tennis, soccer, yoga and golf."}, {"li": "Highly international working environment"}]

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    {"h2": "About the Role", "p": "As a CRM Performance Analyst at Hyundai, you will play a crucial role in optimizing B2B CRM performances across 11+ Pan-EU markets. You will analyze CRM data, identify trends, and draw meaningful conclusions to inform business decisions. Your expertise in CRM software, data visualization tools, and MS Office will enable you to...


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