IT Support Specialist

vor 4 Wochen

Hamburg, Hamburg, Deutschland ChartWorld GmbH Vollzeit

Job Summary

We are seeking a skilled IT Support Specialist to join our global IT team at ChartWorld GmbH. As an integral part of our team, you will provide hardware and software support to end-users on various IT issues and incidents.

Key Responsibilities:

  • Assist end-users with the installation, configuration, and ongoing usability of workstations, peripheral equipment, mobile devices, and software within established standards and guidelines.
  • Provide high-quality IT support and resolution for employee issues in a timely manner.
  • Train, onboard, and offboard employees/contractors, including account management.
  • Contribute to IT strategy and initiatives, including automation and process improvement.
  • Analyze, process, and document incidents and service requests in 1st & 2nd level support.
  • Provide information for 3rd level support.
  • Track, route, and redirect problems to correct resources.
  • Follow up with users, provide feedback, and see problems through to resolution.
  • Utilize excellent customer service skills and exceed customers' expectations.

Requirements:

  • 3-5 years' experience as an IT Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role, preferably within a large Enterprise company.
  • Provisioning of Windows installations.
  • Proficiency in laptop lifecycle management and using ticket management systems.
  • Good knowledge of Windows, IOS, Android.
  • Good understanding of computer systems, mobile devices, and other tech products.
  • Ability to diagnose and resolve basic technical issues.
  • Proficiency in German and English language.
  • Excellent customer service and communication skills.
  • Polite and professional telephone manner.
  • Quick to learn and adapt to new systems.
  • Strong work ethic and the ability to integrate with a team.

About Us:

ChartWorld GmbH is committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules, and regulatory orders. Our reputation for honesty, integrity, and high ethics is as important to us as our reputation for making innovative sensing solutions.

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