IT Support Specialist
vor 4 Wochen
At GULP – experts united, we are seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will play a crucial role in setting up and implementing an internal service desk to improve IT services in the hospital environment.
The ideal candidate will have experience in 1st and 2nd level support, ideally in a healthcare or hospital environment. You will be responsible for providing 1st level support by receiving, categorizing and processing requests via various communication channels. For more complex technical problems, you will work together with the IT team on 2nd level support.
Key responsibilities include:
- Setting up and implementing an internal service desk to improve IT services in the hospital environment
- Providing 1st level support by receiving, categorizing and processing requests via various communication channels
- Working together with the IT team on 2nd level support for complex technical problems
- Documenting and tracking all support requests in the ticket system
- Training and supporting staff in the use of IT systems and software applications
- Creating and updating knowledge databases and training documents
- Identifying recurring problems and developing solutions to improve the support process
Requirements:
- Completed training in the IT sector or comparable qualification
- Experience in 1st and 2nd level support, ideally in a healthcare or hospital environment
- Extensive knowledge of common operating systems (Windows, macOS) and network technologies
- Excellent communication skills and a friendly manner when dealing with employees
- Solution-oriented way of thinking and ability to remain calm in every situation
- Team player with ability to work independently and in a structured manner
- Flexibility and ability to work under pressure
- Customer-oriented approach with focus on employee satisfaction
- Motivated to continuously develop skills and stay up-to-date with the latest technology
We offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and skilled IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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