IT Support Specialist

vor 4 Wochen


Hamburg, Hamburg, Deutschland Experis GmbH Vollzeit
Jobbeschreibung

Wir suchen einen erfahrenen IT Support Specialist, der unsere Kunden in der IT-Branche unterstützt.

Unser Angebot
  • Attraktives Jahresgehalt
  • 30 Tage Jahresurlaub
  • Flexible Arbeitszeiten
  • Fort- und Weiterbildungsmöglichkeiten
  • Modern gestaltete Büros
  • Mitarbeit an der Entwicklung neuer Technologien
  • Betriebliche Altersvorsorge
Aufgaben
  • Erster Kontaktperson für Supportanfragen
  • Bereitstellung von 1st Level Support und Client-Support
  • Bearbeitung von Nutzeranfragen über Telefon, Remote-Zugriff und E-Mail
  • Erfassung, Kategorisierung und Behebung von eingehenden Störungen und Anfragen
  • Austausch mit IT-Abteilungen zur Problemlösung
  • Eskalation komplexer Probleme und Anfragen an den Second-Level-Support
  • Durchführung von Installationen und Fehlerbehebungen an Endgeräten
  • Unterstützung bei der Nutzung von Standardsoftware
Voraussetzungen
  • Erfahrung in der Unterstützung von Endnutzern
  • Sichere Beherrschung von MS Office und aktuellen Windows-Betriebssystemen
  • Grundkenntnisse im Einsatz von Ticketsystemen
  • Starke Kommunikationsfähigkeit auf Deutsch
  • Kundenorientiertes, selbstständiges und genaues Arbeiten
  • Teamgeist, Anpassungsfähigkeit und Belastbarkeit

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