IT Support Specialist

Vor 5 Tagen

Hamburg, Hamburg, Deutschland GULP – experts united Vollzeit

We are seeking a skilled IT Support Specialist to join our team at GULP – experts united. As a first level support specialist, you will be the primary point of contact for internal users, providing timely and effective support for a variety of technical issues.

Key Responsibilities:

  • Initial analysis, recording, and classification of requests (tickets)
  • Supporting telephone, written, and personal support requests
  • Independent compliance with response and processing times for support requests
  • Solving simple queries and forwarding more extensive faults to second level support
  • Support of PCs, laptops, and printers in a client/server network environment

Requirements:

  • Successfully completed vocational training as an IT specialist for system integration or comparable training in the IT sector
  • Good written and spoken German and English skills
  • Independent and goal-oriented way of working
  • High degree of diligence, flexibility, and ability to work in a team
  • Strong quality awareness and quick comprehension skills
  • Confident and professional appearance and excellent communication skills

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