IT Support Specialist
Vor 5 Tagen
We are seeking a skilled IT Support Specialist to join our team at GULP – experts united. As a first level support specialist, you will be the primary point of contact for internal users, providing timely and effective support for a variety of technical issues.
Key Responsibilities:
- Initial analysis, recording, and classification of requests (tickets)
- Supporting telephone, written, and personal support requests
- Independent compliance with response and processing times for support requests
- Solving simple queries and forwarding more extensive faults to second level support
- Support of PCs, laptops, and printers in a client/server network environment
Requirements:
- Successfully completed vocational training as an IT specialist for system integration or comparable training in the IT sector
- Good written and spoken German and English skills
- Independent and goal-oriented way of working
- High degree of diligence, flexibility, and ability to work in a team
- Strong quality awareness and quick comprehension skills
- Confident and professional appearance and excellent communication skills
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