IT Support Specialist
Vor 2 Tagen
At GULP – experts united, we are seeking an IT Support Specialist to join our team in Hamburg. As an IT Support Specialist, you will be responsible for setting up and implementing an internal service desk to improve IT services in the hospital environment.
The ideal candidate will have completed training in the IT sector or have a comparable qualification. You will have experience in 1st and 2nd level support, ideally in a healthcare or hospital environment. You will also have extensive knowledge of common operating systems (Windows, macOS) and network technologies.
As an IT Support Specialist, you will be the central point of contact for all IT-related concerns of employees. You will provide 1st level support by receiving, categorizing and processing requests via various communication channels (telephone, e-mail, ticket system). For more complex technical problems, you will work together with the IT team on 2nd level support.
You will be responsible for the complete documentation and tracking of all support requests in the ticket system. You will also train and support staff in the use of IT systems and software applications. You will create and update knowledge databases and training documents.
We offer a varied and exciting field of activity in an expanding company in the healthcare sector. You will have the opportunity to work in a collegial and appreciative working atmosphere in a motivated team. Flat hierarchies ensure fast decision-making processes.
As an IT Support Specialist, you will have the opportunity to work on a wide range of tasks and projects. You will be responsible for identifying recurring problems and developing solutions to improve the support process.
We are looking for a motivated and solution-oriented individual who is able to work independently and in a structured manner. You will have excellent communication skills and a friendly manner when dealing with employees.
We offer a competitive salary and a range of benefits, including a monthly non-cash benefits voucher worth 50 euros and a company pension scheme with employer contribution.
If you are interested in this exciting opportunity, please send us your application.
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