Global Client Success Director

vor 2 Wochen

Berlin, Berlin, Deutschland Apryl Vollzeit
Key Responsibilities

The Senior Global Client Success Manager will be a key member of our team, responsible for building and maintaining strategic relationships with enterprise employer clients across multiple countries.

  • Client Relationship Management

  • Serve as a healthcare consultant and trusted business advisor, building strong, customer-centric relationships with clients at multiple levels.

  • Ensure client satisfaction, retention, and engagement, while identifying opportunities to grow revenue.

  • Serve as a feedback loop for your clients internally.

  • New Client Implementation

  • Lead the implementation of new clients by guiding them on benefit design, funding, claims, and compliance.

  • Document benefit requirements and ensure accurate benefit configuration by internal teams for a successful launch.

  • Develop and present client- and member-facing collateral, ensuring a smooth transition and clear communication.

  • Global Reporting & Analytics

  • Establish a streamlined global reporting framework to provide clients and internal teams with relevant, timely insights.

  • Utilise a process-oriented, data-driven approach to drive automation and operational efficiency, continually seeking ways to optimise workflows and client interactions.

Requirements

  • Education

  • Bachelor's degree or higher.

  • Experience

  • 10+ years of experience in customer success, account management, or a similar client-facing role, ideally in a high-growth technology environment.

  • Proven experience working with enterprise clients or employers, with the ability to navigate complex relationships and deliver exceptional client outcomes.

  • Strong project management skills with the ability to lead complex projects and manage multiple priorities simultaneously, ideally with 1-2 years of consulting experience.

  • Skills & Attributes

  • Excellent communication skills with the ability to empathize, listen, and negotiate effectively. You can balance client needs with internal capabilities and constraints.

  • Strong business acumen with an understanding of financial metrics, client positioning, and messaging for maximum impact.

  • Data-driven mindset with a focus on process improvement and operational efficiency.

  • Proficiency in developing and presenting compelling client-facing materials and delivering impactful presentations.

  • Flexibility to travel to client's location whenever needed.

What We Offer

  • Annual Gross Salary Range: €80,000-90,000
  • Additional Bonus Program and Company Equity
  • Fertility & Family Building Benefit: Get access to our Apryl Platform and a €5,000 benefits budget
  • Mental Health Benefit: Access to 1:1 sessions with experienced psychologists & in-app training & tools from Nilo Health
  • Sustainable Mobility Benefit: Dance e-bike subscription or monthly public transportation ticket (BVG)
  • Hybrid Work: Up to 2 days a week work from home
  • Remote Work: Up to 8 weeks per year

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