Global Success Strategist

vor 1 Monat


Berlin, Berlin, Deutschland Apryl Vollzeit
Role Summary

We are seeking a highly skilled Senior Global Client Success Manager to join our team at Apryl. This role will be instrumental in building and maintaining strategic relationships with our enterprise employer clients across multiple countries.

Key Responsibilities
  • Client Relationship Management: Serve as a healthcare consultant and trusted business advisor, building strong, customer-centric relationships with clients at multiple levels.
  • Client Satisfaction and Retention: Ensure client satisfaction, retention, and engagement, while identifying opportunities to grow revenue.
  • New Client Implementation: Lead the implementation of new clients by guiding them on benefit design, funding, claims, and compliance.
  • Global Reporting & Analytics: Establish a streamlined global reporting framework to provide clients and internal teams with relevant, timely insights.
Requirements
  • Education: Bachelor's degree or higher.
  • Experience: 10+ years of experience in customer success, account management, or a similar client-facing role, ideally in a high-growth technology environment.
  • Skills & Attributes: Excellent communication skills, strong business acumen, data-driven mindset, and proficiency in developing and presenting compelling client-facing materials.
Benefits
  • Annual Gross Salary Range: €80,000-90,000 for Berlin-based applicants.
  • Additional Bonus Program and Company Equity: Apryl offers a comprehensive benefits package, including a bonus program and company equity.
  • Fertility & Family Building Benefit: Get access to our Apryl Platform and a 5,000€ benefits budget.
  • Mental Health Benefit: Access to 1:1 sessions with experienced psychologists and in-app training & tools from Nilo Health.
  • Sustainable Mobility Benefit: Dance e-bike subscription or monthly public transportation ticket (BVG).
  • Hybrid Work: Up to 2 days a week work from home.
  • Remote Work: Up to 8 weeks per year.

We are committed to creating a diverse and inclusive workplace that supports all employees in their pursuit to plan families and thrive in their career.



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