Strategic Planning

Vor 4 Tagen

Bonn, Nordrhein-Westfalen, Deutschland FLOCERT Vollzeit
Job Title: Strategic Planning & Stakeholder Service Officer

FLOCERT is seeking a highly skilled and detail-oriented Strategic Planning & Stakeholder Service Officer to join our team. As a key member of our Operations Department, you will be responsible for supporting operational activities and running the Stakeholder Service Desk.

Key Responsibilities:
  • Ensure data quality of Fairtrade certification related data
  • Support collation of information for the operations department budget
  • Support Operations activities, e.g. assist with preparing capacity planning, ensure corrective measure implementation after internal audits
  • Data governance, e.g. assist with data request procedures
  • Manage, retain and build FLOCERT's relations to stakeholders (i.e. national Fairtrade organisations, Fairtrade International, Fairtrade marketing organisations (FMOs) and producer networks)
  • Ensure consistent, harmonised and service-oriented communication between stakeholders and different departments within FLOCERT (e.g. Business Relations, Central Services and Business & IT Solutions)
  • Continuously offer and improve FLOCERTs services for stakeholders
  • Connect and network personally and directly with stakeholders at meetings and international events (including visits to stakeholders)
Requirements:
  • University level education (B.A. or equivalent) in a relevant subject (Food Science, Business, Agronomy, Economics, Environmental Science etc.)
  • Minimum of 3 years of professional experience in dealing with multiple international stakeholders, e.g. in a certification system, international trade, or related business experience
  • Experience with customer relationship building would be advantageous
  • Familiarity with the stakeholder environment within the Fairtrade International movement would be asset
  • Aptitude to analyze and work with numbers, with the ability to correlate data from multiple sources and work with different types of software solutions
  • High command in the use of relevant tools & methodologies (i.e. Power BI, MS Office products - especially Excel and PowerPoint)
  • Fluency in English oral and written
  • Additional language skills in any of the following languages would be supportive: Spanish, German, French, Italian or Scandinavian language/Dutch
  • Reliable and detail-oriented working attitude
  • Excellent interpersonal and organizational skills
  • Strong communication skills, multicultural sensitivity, customer orientation and precise working style
  • Ability to work independently and cope with pressure from a diverse group of stakeholders
  • Prior experience with national or international NGOs would support your application
  • Motivation for Fairtrade and sustainability topics
What We Offer:
  • International work environment
  • Company culture of dialogue and respect
  • Onboarding and welcome management
  • Open-minded and value-driven colleagues living our mission
  • Remote work & flexible working hours
  • Opportunities to make a meaningful impact
  • Learning and development opportunities
  • Chance for motivated staff to grow

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