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Strategic Planning Specialist

vor 2 Monaten


Bonn, Nordrhein-Westfalen, Deutschland FLOCERT Vollzeit

Promoting Fair Global Trade

FLOCERT is a prominent global certification authority dedicated to supporting organizations in adhering to Fairtrade principles. Our mission is to ensure fairness in international trade by working with a diverse range of entities, from small producers to globally recognized brands. Our status as a Social Enterprise reflects our commitment to social business values.


Position Overview

Strategic Planning & Stakeholder Service Officer (m/f/div)

Employment Type: Full-time (38.5 hours per week)
Location: FLOCERT GmbH Headquarters
Compensation: Based on qualifications and experience

Role Summary

We are seeking a detail-oriented and service-focused Strategic Planning & Stakeholder Service Officer to enhance the Stakeholder Service Unit and the Operations Department.

In this role, you will be responsible for:

1. Supporting operational functions within the Operations Department (70%) and
2. Managing the Stakeholder Service Desk (30%).

Your contributions will ensure the integrity of operational and certification-related data, assist with internal activities, and serve as the primary contact for stakeholders regarding operational and certification inquiries. A collaborative spirit, attention to detail, and a willingness to learn are essential for success in this position.

Key Responsibilities

  • Maintain the quality of Fairtrade certification data
  • Assist in gathering information for the operations department budget
  • Support operational activities, including capacity planning and implementing corrective measures post-audits
  • Facilitate data governance and assist with data request processes
  • Cultivate and manage relationships with stakeholders, including national Fairtrade organizations and producer networks
  • Ensure effective and service-oriented communication between stakeholders and various departments within FLOCERT
  • Continuously enhance FLOCERT's services for stakeholders
  • Engage with stakeholders at meetings and international events

Qualifications and Skills

  • Bachelor's degree or equivalent in a relevant field (e.g., Business, Economics, Environmental Science)
  • At least 3 years of experience working with international stakeholders in certification systems or related fields
  • Experience in customer relationship management is a plus
  • Familiarity with the Fairtrade International movement is advantageous
  • Strong analytical skills and proficiency in data management
  • Proficient in relevant software tools (e.g., Power BI, MS Office, especially Excel and PowerPoint)
  • Excellent command of English, both written and spoken
  • Additional language skills in Spanish, German, French, Italian, or Dutch are beneficial
  • Detail-oriented with a reliable work ethic
  • Strong interpersonal and organizational abilities
  • Effective communication skills and multicultural sensitivity
  • Ability to work independently and manage pressure from diverse stakeholders
  • Passion for Fairtrade and sustainability initiatives

Benefits
  • International work environment
  • Culture of dialogue and respect
  • Comprehensive onboarding process
  • Supportive and mission-driven colleagues
  • Flexible working hours and remote work options
  • Opportunities for meaningful impact
  • Professional development opportunities
  • Growth potential for motivated individuals