Senior Manager Customer Engagement

vor 3 Wochen

Munich, Bayern, Deutschland Sky Deutschland GmbH Vollzeit
Job Description

We are seeking a highly skilled Senior Manager Customer Engagement to join our team at Sky Deutschland GmbH. As a key member of our commercial team, you will be responsible for developing and implementing a comprehensive customer lifecycle strategy that drives business growth and customer satisfaction.

Key Responsibilities
  • Develop and execute a customer-centric commercial strategy that aligns with our business objectives
  • Manage and optimize customer relationships across multiple touchpoints, including digital channels
  • Collaborate with cross-functional teams to design and implement customer experience initiatives
  • Analyze campaign performance and provide data-driven insights to inform strategic decisions
  • Act as a liaison between internal stakeholders, including Legal, Finance, Marketing, Product Management, and Business Intelligence
Requirements
  • Proven experience in customer engagement, commercial strategy, or a related field, with a strong understanding of digital customer relationship management
  • Excellent communication and presentation skills, with the ability to effectively collaborate with internal stakeholders
  • Strong analytical and problem-solving skills, with the ability to interpret data and drive business decisions
  • Experience with project management and process improvement, with a focus on delivering results-oriented solutions
  • Fluency in German and English, with excellent written and verbal communication skills
What We Offer
  • A dynamic and supportive work environment that fosters innovation and collaboration
  • A comprehensive benefits package, including flexible working hours, hybrid working model, and a range of employee perks
  • Opportunities for professional growth and development, with a focus on career advancement and skill-building
  • A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that values and respects all employees

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