Senior Engagement Manager

vor 4 Wochen

Munich, Bayern, Deutschland Celonis Vollzeit
About the Role

We are seeking a highly skilled Senior Engagement Manager to join our Celonis Services team. As a key member of our organization, you will play a critical role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Manage end-to-end implementations of Celonis' technology across our largest and most strategic customers.
  • Articulate Celonis' product positioning to customers and collaborate with Sales, Partners, and Value Engineering to establish Celonis' Services Value proposition.
  • Create statements of work with customers during the pre-sales phase.
  • Assist customers in understanding how to build best practice and enduring capabilities.
  • Identify further Services needs by the customer while engaged and ensure customer satisfaction throughout the engagement.
Requirements
  • Client-facing Engagement Management experience in enterprise software implementations, managing multiple projects concurrently.
  • Extensive experience in project management disciplines, including documenting and maintaining project plans, risk/issue/action logs, and driving problem resolution in partnership with customers and Celonis executives.
  • Deep SAP ERP Expertise, ideally experience in S4/HANA transformation projects as Project Manager or Consultant.
  • Strong communication skills in English and a background in consulting with a proven ability to manage Stakeholders and project timelines.
  • Fluency in German is a must-have requirement for this role.
What We Offer
  • The unique opportunity to work with industry-leading process mining technology.
  • Investment in your personal growth and skill development.
  • Great compensation and benefits packages.
  • Physical and mental well-being support.
  • A global and growing team of Celonauts from diverse backgrounds.

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