Customer Engagement Manager

vor 4 Wochen


Munich, Bayern, Deutschland Sky Deutschland GmbH Vollzeit
Job Description:

As a Senior Manager Customer Engagement at Sky Deutschland GmbH, you will be responsible for developing and implementing a commercial customer lifecycle strategy for our Sports WOW (Sky OTT) customer. This involves creating an efficient contact strategy based on customer segment, products, and behavior. You will also manage all aspects of implementing a successful commercial strategy for the customer base and work on processes to develop a long-term customer relationship.

Key Responsibilities:
  • Develop and implement a commercial customer lifecycle strategy for our Sports WOW (Sky OTT) customer
  • Create an efficient contact strategy based on customer segment, products, and behavior
  • Manage all aspects of implementing a successful commercial strategy for the customer base
  • Work on processes to develop a long-term customer relationship
  • Continuously analyze campaign performance and derive strategic recommendations for action and forecasts
  • Act as an interface to internal partners such as Legal, Finance, Marketing, Product Management, and Business Intelligence

Requirements:
  • Master's degree in business administration or related field
  • At least 5-6 years of professional experience in a similar role
  • Experience with the platform Braze is a plus
  • Strong understanding of communication approach in digital entertainment or eCommerce environment
  • Sound knowledge of digital customer relationship management
  • Experience in project management
  • Excellent communication and presentation skills
  • Very good German and good English skills, both written and spoken

What We Offer:
  • Free Sky - watch all our content for free
  • Hybrid working model (60/40)
  • Flexible working hours with overtime compensation
  • 30 days of vacation + Holiday Buy
  • Company Bike & Wellhub
  • Corporate Benefits platform
  • Lease & Buy - leasing of technical equipment with tax advantage

Inclusion:
We are an equal opportunity employer and welcome applications from all qualified candidates. We believe that a culture of diversity allows us to grow together and encourages creativity and innovation.

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