Senior Manager Customer Engagement

vor 4 Wochen

Munich, Bayern, Deutschland Sky Deutschland GmbH Vollzeit
Job Description

We are seeking a highly skilled Senior Manager Customer Engagement to join our team at Sky Deutschland GmbH.

Key Responsibilities
  • Develop and implement a commercial customer lifecycle strategy for our Sports WOW (Sky OTT) customer
  • Design and execute an efficient contact strategy based on customer segment, products, and behavior
  • Manage the implementation of a successful commercial strategy for the customer base and develop processes to foster long-term customer relationships
  • Analyze campaign performance and derive strategic recommendations for action and forecasts
  • Collaborate with cross-functional teams and act as an interface to internal partners such as Legal, Finance, Marketing, Product Management, and Business Intelligence
Requirements
  • Master's degree in business administration or related field with at least 5-6 years of professional experience
  • Strong understanding of communication approaches in digital entertainment or eCommerce environments and digital customer relationship management
  • Experience in project management and ability to demonstrate creative, independent, and structured work style
  • Excellent communication and presentation skills
  • Very good German and good English skills, both written and spoken
What We Offer
  • Free Sky access to watch all content
  • Hybrid working model (60/40)
  • Flexible working hours with overtime compensation
  • 30 days of vacation + Holiday Buy
  • Company Bike & Wellhub
  • Corporate Benefits platform
  • Lease & Buy - leasing of technical equipment with tax advantage

We are committed to creating an inclusive and diverse workplace where everyone feels valued and empowered to contribute their best work. We welcome applications from qualified candidates regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation, and identity.

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