Senior Manager Customer Engagement

vor 3 Wochen

Munich, Bayern, Deutschland Sky Deutschland GmbH Vollzeit
Job Description

We are seeking a highly skilled Senior Manager Customer Engagement to join our team at Sky Deutschland GmbH. As a key member of our commercial team, you will be responsible for developing and implementing a comprehensive customer lifecycle strategy that drives business growth and customer satisfaction.

Key Responsibilities
  • Develop and execute a customer-centric commercial strategy that aligns with our business objectives
  • Manage and optimize customer relationships across multiple touchpoints, including digital channels and customer service
  • Collaborate with cross-functional teams to design and implement customer experience initiatives that drive engagement and loyalty
  • Analyze campaign performance and provide data-driven insights to inform strategic decisions
  • Act as a key interface between internal stakeholders, including Legal, Finance, Marketing, Product Management, and Business Intelligence
Requirements
  • 5-6 years of professional experience in a related field, with a strong understanding of digital customer relationship management
  • Proven experience in project management, with a focus on customer-centric initiatives
  • Excellent communication and presentation skills, with the ability to effectively communicate with stakeholders at all levels
  • Strong analytical and problem-solving skills, with the ability to interpret data and drive business decisions
  • Fluency in German and English, with excellent written and spoken skills
What We Offer
  • A competitive salary and benefits package
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A comprehensive training program to support your success
  • A hybrid working model with flexible working hours

We are an equal opportunities employer and welcome applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals. If you are passionate about customer engagement and have a strong track record of delivering results, we encourage you to apply for this exciting opportunity.

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