Senior Customer Success Manager

vor 1 Monat

Wuppertal, Nordrhein-Westfalen, Deutschland Talention Vollzeit
About Us

Talention is a fast-growing company and the innovation leader in the growing market for talent marketing software (SaaS). With our Talention software, we bring online marketing into recruiting. We have the vision that employers will be able to reach more and better candidates through online marketing optimization and thus drive digitization in HR management.

About the Customer Success Management Team

In Customer Success, we provide strategic advice to our customers' HR teams and support them in the implementation and optimization of recruiting processes.

What You'll Do:
  • Provide advice to customers on the development and implementation of recruiting strategies, such as the introduction of new recruiting channels or the optimization of candidate management.
  • Lead the project management for the onboarding/implementation process of Talention software for customers.
  • Analyze customer requirements and create corresponding concepts for the implementation of solutions in the Talention software.
  • Provide training, advice, and run workshops for customers on topics such as recruiting, candidate management, career pages, job postings, application processes, interfaces, and software setup.
  • Comprehensive customer engagement and relationship building, which includes regular communication via email, phone, and web meetings, as well as personal meetings (as needed), to clarify complex issues, strengthen customer relationships, and ensure customer satisfaction.
Who We Are Looking For:
  • You have several years of experience in customer success/account management for Enterprise accounts.
  • You have a degree in business administration, business informatics, and/or a comparable qualification with a focus on recruiting and/or comparable professional experience.
  • Ideally, you have experience in the areas of recruiting, talent marketing, online marketing, or high-volume recruiting/staffing (staffing).
  • You are resilient and can remain calm even in challenging situations.
  • You have a proactive and sales-oriented attitude and are able to build and maintain customer relationships.
  • You enjoy working with customers to define goals and evaluate results, as well as planning and conducting workshops (mostly digital, in person as needed) to develop concepts.
  • This role requires at least C1-level proficiency in English and German for effective written and verbal communication across diverse stakeholder groups.
What We Offer:
  • Attractive Product: Talention is multi-award-winning and enjoys a very good reputation within the target group and in research as a successful spin-off from the University of Wuppertal.
  • Start-up Atmosphere with all the benefits: a vision that is supported by the entire team, short decision-making processes that move our company forward quickly, steep learning curves, and of course team events.
  • Career & Coaching: comprehensive onboarding phase in all tools (including Talention, HubSpot, JIRA) in a mentor program as well as joint goal agreements.
  • Exciting Outlook: The SaaS industry is dynamic, fast-paced, growing steadily, and innovative. This gives you the opportunity to develop in a challenging and future-oriented environment.
  • Time For You: We offer 30 days of vacation per year, as well as Christmas and New Year's Eve. This is your time to take a break, learn something new, or simply have some fun.
  • Hybrid Working: We offer you the opportunity to work from home 2 days a week. On the other days, we meet in the office to work together as a team and exchange ideas. This way, we find the perfect balance between flexibility and team spirit.
  • Central Location & Perfect Connection: Our office in Wuppertal is centrally located and offers excellent connections to the surrounding cities, such as Düsseldorf, Essen, Solingen, Remscheid, or Cologne. The main train station is only five minutes away. We offer you the choice of a free parking space or covering the cost of the German Rail Pass (Deutschlandticket).

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