Senior Customer Success Manager

vor 4 Wochen

Wuppertal, Nordrhein-Westfalen, Deutschland TFI GmbH Vollzeit
Customer Success Manager (m/f/d) for Recruiting Software

Talention is a fast-growing company and the innovation leader in the growing market for talent marketing software (SaaS). Our customers are well-known, international companies, many of which are already certified as top employers, which is why our product enjoys an excellent reputation.

About the Customer Success Management Team

We provide strategic advice to our customers' HR teams and support them in the implementation and optimization of recruiting processes.

Key Responsibilities:
  • Provide advice to customers on the development and implementation of recruiting strategies.
  • Lead the project management for the onboarding/implementation process of Talention software for customers.
  • Analyze customer requirements and create corresponding concepts for the implementation of solutions in the Talention software.
  • Provide training, advice, and run workshops for customers on topics such as recruiting, candidate management, career pages, job postings, application processes, interfaces, and software setup.
  • Comprehensive customer engagement and relationship building, including regular communication via email, phone, and web meetings, as well as personal meetings (as needed), to clarify complex issues, strengthen customer relationships, and ensure customer satisfaction.
Requirements:
  • Several years of experience in customer success/account management for Enterprise accounts.
  • Degree in business administration, business informatics, and/or a comparable qualification with a focus on recruiting and/or comparable professional experience.
  • Ideal experience in the areas of recruiting, talent marketing, online marketing, or high-volume recruiting/staffing (staffing).
  • Resilience and ability to remain calm in challenging situations.
  • Proactive and sales-oriented attitude and ability to build and maintain customer relationships.
  • Enjoy working with customers to define goals and evaluate results, as well as planning and conducting workshops (mostly digital, in person as needed) to develop concepts.
  • At least C1-level proficiency in English and German for effective written and verbal communication across diverse stakeholder groups.
What We Offer:
  • Attractive Product: Talention is multi-award-winning and enjoys a very good reputation within the target group and in research as a successful spin-off from the University of Wuppertal.
  • Start-up Atmosphere with all the benefits: a vision that is supported by the entire team, short decision-making processes that move our company forward quickly, steep learning curves, and of course team events.
  • Career & Coaching: comprehensive onboarding phase in all tools (including Talention, HubSpot, JIRA) in a mentor program as well as joint goal agreements.
  • Exciting Outlook: The SaaS industry is dynamic, fast-paced, growing steadily, and innovative. This gives you the opportunity to develop in a challenging and future-oriented environment.
  • Time For You: We offer 30 days of vacation per year, as well as Christmas and New Year's Eve. This is your time to take a break, learn something new, or simply have some fun.
  • Hybrid Working: We offer you the opportunity to work from home 2 days a week. On the other days, we meet in the office to work together as a team and exchange ideas. This way, we find the perfect balance between flexibility and team spirit.
  • Central Location & Perfect Connection: Our office in Wuppertal is centrally located and offers excellent connections to the surrounding cities, such as Düsseldorf, Essen, Solingen, Remscheid, or Cologne. The main train station is only five minutes away. We offer you the choice of a free parking space or covering the cost of the German Rail Pass (Deutschlandticket).

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