Chief Customer Experience Strategist

vor 11 Stunden


Berlin, Berlin, Deutschland LeanIX Vollzeit
Overview

LeanIX is a market leader in enterprise architecture management (EAM), driving the modernization of IT landscapes and continuous business transformation.

Salary

The estimated annual salary for this position is around $120,000-$150,000 depending on location and experience.

Job Description

We are seeking an experienced Chief Customer Experience Strategist to develop and execute customer marketing strategies that drive awareness, generate pipeline, accelerate activation, drive advocacy and referrals. This role requires strong analytical skills, advanced project management skills, excellent interpersonal and communication skills.

In this position, you will ideate and develop innovative customer marketing strategies based on insights across segments, product and personas while understanding the customer decision journey. You will work with Customer Success to up-level all existing community activities including communication and interaction, devise programs that align overall business goals to build awareness, generate pipeline, accelerate activation, drive advocacy and referrals.

You will also develop content calendars and programs to ensure we are providing valuable content to all member segments and driving engagement. Additionally, you will collaborate with all levels in Marketing, Customer Success and Sales to ideate, build and scale customer experience programs.



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