Chief Customer Experience Officer

Vor 6 Tagen


Berlin, Berlin, Deutschland Flink Vollzeit

Flink, a leading quick commerce player in Europe, is on a mission to give people back time. We offer grocery delivery in minutes and operate in over 80 cities across Germany, the Netherlands, and France.

The company generated more than EUR 400m in revenues in 2022 and is operationally profitable. Flink is backed by renowned tech investors and strategic partners. Our inclusive employer offers equal opportunities and celebrates diversity.

Job Overview

We are seeking a Senior CRM Manager to drive customer retention, satisfaction, and lifetime value through our CRM and communications strategy.

This role requires a deep understanding of CRM tools, data analysis, technical infrastructure, and customer behavior. You will be joining a skilled team managing the customer lifecycle.

Key Responsibilities
  • Fully own the CRM strategy and execution for our subscription model, focused on increasing adoption and retaining users;
  • Fully own the CRM strategy for the early retention stage, focused on increasing order frequency within the first 28 days since the first order;
  • Manage a significant budget to achieve monthly targets;
  • Collaborate with other teams to develop a cohesive lifecycle strategy;
  • Partner with key stakeholders to achieve main targets.

Earn an estimated salary of EUR 120,000 - 180,000 per year.

Requirements
  • A minimum of 5-7 years of experience in CRM management, preferably in e-commerce, retail, or subscriptions;
  • A proven track record of developing and executing successful CRM strategies and lifecycle management;
  • Strong analytical skills and proficiency in data analysis tools (e.g., SQL, Excel, BigQuery...);
  • Excellent understanding of customer segmentation, lifecycle marketing, and personalization;
  • Experience with CRM platforms such as Salesforce, Braze, or similar;
  • Strong project management skills and ability to manage multiple initiatives simultaneously;
  • Excellent communication, leadership, and interpersonal skills;
  • Ability to work collaboratively in a fast-paced environment.
What We Offer
  • A comprehensive learning and development program;
  • 26 days of vacation plus one additional day per year up to a maximum of 30 days;
  • A mobility budget for public transportation;
  • An attractive company pension option;
  • Unlimited access to online courses and development resources;
  • A cool discount on Urban Sports Club membership;
  • A modern and dog-friendly office in Berlin's city center.


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