Chief Customer Experience Officer
Vor 6 Tagen
Flink, a leading quick commerce player in Europe, is on a mission to give people back time. We offer grocery delivery in minutes and operate in over 80 cities across Germany, the Netherlands, and France.
The company generated more than EUR 400m in revenues in 2022 and is operationally profitable. Flink is backed by renowned tech investors and strategic partners. Our inclusive employer offers equal opportunities and celebrates diversity.
Job OverviewWe are seeking a Senior CRM Manager to drive customer retention, satisfaction, and lifetime value through our CRM and communications strategy.
This role requires a deep understanding of CRM tools, data analysis, technical infrastructure, and customer behavior. You will be joining a skilled team managing the customer lifecycle.
Key Responsibilities- Fully own the CRM strategy and execution for our subscription model, focused on increasing adoption and retaining users;
- Fully own the CRM strategy for the early retention stage, focused on increasing order frequency within the first 28 days since the first order;
- Manage a significant budget to achieve monthly targets;
- Collaborate with other teams to develop a cohesive lifecycle strategy;
- Partner with key stakeholders to achieve main targets.
Earn an estimated salary of EUR 120,000 - 180,000 per year.
Requirements- A minimum of 5-7 years of experience in CRM management, preferably in e-commerce, retail, or subscriptions;
- A proven track record of developing and executing successful CRM strategies and lifecycle management;
- Strong analytical skills and proficiency in data analysis tools (e.g., SQL, Excel, BigQuery...);
- Excellent understanding of customer segmentation, lifecycle marketing, and personalization;
- Experience with CRM platforms such as Salesforce, Braze, or similar;
- Strong project management skills and ability to manage multiple initiatives simultaneously;
- Excellent communication, leadership, and interpersonal skills;
- Ability to work collaboratively in a fast-paced environment.
- A comprehensive learning and development program;
- 26 days of vacation plus one additional day per year up to a maximum of 30 days;
- A mobility budget for public transportation;
- An attractive company pension option;
- Unlimited access to online courses and development resources;
- A cool discount on Urban Sports Club membership;
- A modern and dog-friendly office in Berlin's city center.
-
Chief Customer Experience Strategist
Vor 3 Tagen
Berlin, Berlin, Deutschland LeanIX VollzeitOverviewLeanIX is a market leader in enterprise architecture management (EAM), driving the modernization of IT landscapes and continuous business transformation.SalaryThe estimated annual salary for this position is around $120,000-$150,000 depending on location and experience.Job DescriptionWe are seeking an experienced Chief Customer Experience Strategist...
-
Chief Customer Engagement Officer
Vor 3 Tagen
Berlin, Berlin, Deutschland Mister Spex VollzeitShape the Future of EyewearWe're on a mission to revolutionize the eyewear industry by combining innovation and style with unparalleled brand diversity and the highest quality standards – online and offline.About UsMister Spex is a leading e-commerce platform for glasses and contact lenses. We pride ourselves on offering an unparalleled shopping...
-
Chief Workplace Experience Officer
Vor 3 Tagen
Berlin, Berlin, Deutschland LucaNet VollzeitLucaNet is seeking a seasoned professional to fill the role of Chief Workplace Experience Officer. This leadership position plays a pivotal role in shaping the company's global workplace experience strategy, driving employee satisfaction, and fostering a culture that balances performance and wellbeing.About the RoleWe are looking for an experienced executive...
-
Chief Product Officer
vor 2 Wochen
Berlin, Berlin, Deutschland voiio GmbH VollzeitYour role at voiio:As our Chief Product Officer, you will play a pivotal role in shaping the future of our product and the future of work. Your vision will inspire others to excel and thrive at their best for voiio.Key responsibilities:Frame and shape an inspirational vision that drives growth and success.Develop a strategic plan to achieve long-term goals,...
-
Chief Financial Officer
vor 2 Wochen
Berlin, Berlin, Deutschland dentolo Deutschland GmbH VollzeitCompany Overviewdentolo Deutschland GmbH is a dynamic and growing company that values innovation and customer satisfaction.We are seeking a highly skilled Chief Financial Officer to join our team in Berlin. As a key member of our leadership team, you will play a crucial role in driving our financial strategy and ensuring the long-term success of our...
-
Chief Executive Officer
vor 1 Monat
Berlin, Berlin, Deutschland Asia Berlin Forum e.V. VollzeitAbout the RoleWe are seeking a highly skilled and experienced individual to fill the position of Chief Executive Officer at Asia Berlin Forum e.V. The successful candidate will be responsible for driving the organization's strategy and vision, ensuring its continued success and growth in the Asia-Europe startup ecosystem.Key ResponsibilitiesDevelop and...
-
Chief Data Science Officer
vor 2 Wochen
Berlin, Berlin, Deutschland AUTO1 Group Vollzeit**Job Title:** Chief Data Science Officer**About Us:We are AUTO1 Group, a leading platform in the automotive industry.**Salary:€120,000 - €180,000 per year**Job Description:Company OverviewAUTO1 Group is a dynamic and innovative company that strives for excellence in the automotive industry. We are looking for a talented Chief Data Science Officer to...
-
Chief Growth Officer
vor 3 Wochen
Berlin, Berlin, Deutschland Mister Spex VollzeitWe are seeking an exceptional Chief Growth Officer to join our executive leadership team at Mister Spex. This role is a rare opportunity to profoundly influence the strategic direction and future success of our company.
-
Chief Product Development Officer
vor 2 Wochen
Berlin, Berlin, Deutschland Raisin GmbH VollzeitAbout Raisin GmbHRaisin GmbH is a fintech pioneer in the savings and investment space, revolutionizing access to the $95+ trillion deposits and investments market of the European Union, the United Kingdom, and the United States. Founded in 2012, the company has become a leading global marketplace for consumers, offering a wide range of savings products, as...
-
Chief Executive Officer
vor 4 Wochen
Berlin, Berlin, Deutschland Mula GmbH VollzeitJob Title: Chief Executive OfficerAbout the Role:We are seeking a visionary leader to drive our company's growth and success as the Chief Executive Officer. As a key member of our management team, you will be responsible for shaping our business strategy, leading cross-functional teams, and making critical decisions that impact our company's direction.Key...
-
Customer Experience Führungskraft
vor 1 Woche
Berlin, Berlin, Deutschland Controlware GmbH VollzeitÜberblickAls Teil des Teams von Controlware GmbH haben Sie die Möglichkeit, sich in einem dynamischen Umfeld zu entwickeln. Unsere Organisation ist innovativ, fair und nachhaltig, was sich auch in unseren Möglichkeiten zur persönlichen Entwicklung widerspiegelt.LöhneDer Lohn für diese Position beträgt ca. 80.000 - 110.000 Euro pro Jahr, abhängig von...
-
SaaS Growth Hacker
vor 4 Wochen
Berlin, Berlin, Deutschland INHUBBER VollzeitJob Title: SaaS Growth Hacker - Fractional Chief Marketing OfficerJob Description:INHUBBER, a leading AI-driven contract management and eSignature platform, is seeking a SaaS Growth Hacker - Fractional Chief Marketing Officer (CMO). This role is responsible for driving scalable growth through resource-light and cost-effective marketing strategies. As a key...
-
Customer Experience Director
Vor 3 Tagen
Berlin, Berlin, Deutschland Accor VollzeitCompany OverviewThe Hoxton, a series of open-house hotels, is expanding into Europe with its first hotel in Berlin. We're looking for an experienced professional to lead our Front Office team and deliver exceptional customer experiences.
-
Chief Site Reliability Officer
vor 3 Wochen
Berlin, Berlin, Deutschland Delivery Hero VollzeitOverviewDelivery Hero is a leading global food delivery marketplace, and we are seeking an experienced Chief Site Reliability Officer to lead our Site Reliability Engineering (SRE) department. This role will be based in Berlin, Germany, and will report to the leader of Developer Platform.
-
Chief Sales Officer for Germany Market
vor 3 Wochen
Berlin, Berlin, Deutschland SOLID SUPPLY VollzeitSolid Supply, the leading custom furniture solutions provider in Northeastern Europe, is seeking a highly skilled Chief Sales Officer to spearhead its expansion in Germany. With successful projects across Europe and North America in the hospitality and retail sectors, Solid Supply aims to become the go-to partner for real estate developers, brands,...
-
Luxury Customer Experience Ambassador in Berlin
Vor 3 Tagen
Berlin, Berlin, Deutschland Blu Selection VollzeitCustomer Service Representative OpportunityWe are an innovative luxury automotive brand seeking a customer-facing ambassador to deliver exceptional service experiences in our Berlin office.This role involves being the first point of contact for clients, ensuring every interaction exceeds expectations through professional and empathetic communication.The...
-
Customer Experience Ambassador
Vor 3 Tagen
Berlin, Berlin, Deutschland Miles Mobility VollzeitCustomer Care RepresentativeWe are seeking a highly skilled and dedicated Customer Care Representative to join our team at Miles Mobility. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers through various communication channels.About UsMiles Mobility is the largest car-sharing provider in...
-
Customer Experience Ambassador
vor 1 Monat
Berlin, Berlin, Deutschland SÉZANE VollzeitJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Sales Assistant. As a key member of our sales team, you will be responsible for delivering exceptional customer service, promoting the Sézane brand, and contributing to the success of our Berlin pop-up store.Key ResponsibilitiesDeliver exceptional customer...
-
Customer Experience Manager
vor 4 Wochen
Berlin, Berlin, Deutschland n8n VollzeitEmpower Customer Success with n8nWe're seeking a skilled Customer Experience Manager to join our team at n8n, a leading low-code platform for workflow automation and AI app integration. As a key member of our Customer Success team, you will play a vital role in ensuring our customers achieve success with our platform.Main Responsibilities:Onboard new...
-
Chief Technical Officer
vor 3 Wochen
Berlin, Berlin, Deutschland Tech Punk GmbH VollzeitAbout the Role:We are seeking a highly experienced and skilled Chief Technical Officer to lead our engineering and development team at Tech Punk GmbH. The successful candidate will be responsible for driving the technical vision and strategy of our company, ensuring the delivery of high-quality products and services.Key Responsibilities:.drive the technical...