Customer Service Partner

vor 3 Wochen

Frankfurt am Main, Hessen, Deutschland Corporation Service Company Vollzeit

Job Title: Customer Service Partner

Location: Frankfurt

Working Hours: Monday to Friday - 9am - 6pm

Hybrid

Sind Sie begeistert von exzellentem Service?

Wir sind ein globales Unternehmen, in dem Service- und Teamorientierte Menschen arbeiten, um in unseren lokalen Standorten etwas zu bewegen. Unsere Leidenschaft gilt der Servicequalität und der kontinuierlichen Verbesserung unserer Aufgaben und Prozesse. Bei CSC garantieren wir für unsere weltweit operierenden Kunden reibungslose und effiziente Arbeitsabläufe.

Customer Service Partner / Kundenbetreuer (M/W/D)

Als Customer Service Partner sind Sie der direkte Ansprechpartner für unsere Kunden aus aller Welt. CSC verwaltet mehr als 4,5 Millionen Domainnamen global. Die Aufgabe unseres neuen Teammitglieds wird es sein, in enger Zusammenarbeit mit einem festen Kundenstamm deren Portfolio von Domainnamen zu betreuen und diese Beziehungen zu pflegen und zu stärken. Aber vor allem werden Sie Teil eines globalen Unternehmens, das unsere Kunden und Kollegen weltweit unterstützt.

Das bringen Sie mit:

• Eine abgeschlossene kaufmännische Ausbildung oder ein abgeschlossenes Studium oder Berufserfahrung in einem ähnlichen Bereich

• Ausgeprägte positive Kunden- und Serviceorientierung

• Verhandlungssicheres Deutsch und gute Englischkenntnisse

• Kommunikationsstärke und hohe Teamkompetenz

• Gute MS-Office-Kenntnisse, vor allem Word und Excel

• Affinität für selbständiges Arbeiten, sowie für Teamarbeit

• Detailgenauigkeit und Problemlösekompetenz

• Koordination und Management Ihres Aufgabenbereiches

Ihre Aufgaben:

• Pflegen und Stärken von vertrauensvollen Kundenbeziehungen

• Betreuung eines festen Kundenportfolios im Bereich Online-Markenschutz / Domain Management

• Bearbeitung von Kundenanfragen sowie Telefon und Chat Support

• Informationen über industrieinterne Richtlinien und neue Leistungsangebote

• Recherche und Analyse von Portfoliodaten

• Online Kundentraining

Wir bieten:

• Einen neuen, modernen und komfortablen Arbeitsplatz im Herzen Wiesbadens

• Ein freundliches, internationales Team

• Interessante und abwechslungsreiche Tätigkeiten in einem dynamischen Umfeld

• Umfangreiche Weiterbildungsmöglichkeiten

• Stabiles, stark wachsendes und internationales Unternehmen

• Jährliche leistungsorientierte Lohnerhöhung

• Attraktives Einkommen

• Teamorientierte Führung

• Umfangreiche 5-wöchige Einarbeitung

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