Customer Service Representative

vor 2 Wochen

Frankfurt am Main, Hessen, Deutschland DG timework GmbH Vollzeit
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Kundenberater (m/w/d) with Homeoffice Option in Frankfurt. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Customer Support: Respond to customer inquiries via phone, email, or chat, providing timely and accurate solutions to their queries.
  • Product and Service Knowledge: Develop and maintain in-depth knowledge of our products and services, enabling you to effectively communicate their benefits and features to customers.
  • Problem-Solving: Identify and resolve customer complaints in a professional and courteous manner, ensuring a positive experience for our clients.
  • Documentation: Maintain accurate records of customer interactions, including phone calls, emails, and chats.
Requirements
  • Previous Experience: First-hand experience in an office or administrative setting is desirable, but we also welcome motivated individuals from diverse backgrounds.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
  • Self-Motivation: A self-driven individual with a strong work ethic, able to work independently and as part of a team.
What We Offer
  • Competitive Compensation: A competitive salary and benefits package, reflecting your value to our organization.
  • Homeoffice Option: The flexibility to work from home, with access to our modern office facilities in Frankfurt.
  • Professional Development: Opportunities for training and development, enabling you to grow and advance within our company.
About DG timework GmbH

As a trusted partner in the field of business and career development, we have been serving our clients for over 16 years. Our team of experts provides comprehensive support, ensuring our clients achieve their goals and succeed in their endeavors.

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