IT Support Specialist
vor 2 Monaten
Total IT Global is a leading IT infrastructure services provider offering holistic vendor-agnostic hardware and managed service solutions globally. We work closely with our customers and undertake full accountability of their goals by providing end-to-end support at every stage of the IT hardware lifecycle.
Key Responsibilities- Provide first/second-level contact and problem resolution for customer issues.
- Work with Third Party Vendors to remediate complex AV issues as needed.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
- Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, and Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
- Have basic knowledge of Mac operating system to support Apple PC users.
- Install, upgrade, support, and troubleshoot for printers, computer hardware.
- Perform general preventative maintenance tasks on computers, laptops, printers.
- Perform remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.
- Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
- Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms.
- This position requires the ability to work in a project-based environment requiring flexibility and teamwork.
Provide support on Client Windows platform for desktop/end-user technologies, collaboration tools, and mobile technologies and printing, including laptop/mobile devices, video conferencing, network/remote access. This position works collaboratively with the Service Desk for end-user break/fix and other support functions.
Total IT Global elevates your digital journey with cutting-edge innovation to achieve your vision of 'the enterprise of the future.' We have a comprehensive portfolio of hardware and managed IT services for digital workplaces and data centers. We partner with high-growth enterprises to guide them through complex digital transformations with a consultative approach, offering customized solutions and services for all their business needs, across the entire IT asset life cycle.
Constant innovation and service excellence continue to position Total IT Global as a Digital Experience Enabler at the leading edge of innovation. Total IT Global's 2200+ certified technical experts and best-in-class technologies and partners deliver services across 29,000+ locations, in 128 countries.
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