IT Support Specialist
vor 1 Tag
Total IT Global is a leading provider of IT infrastructure services, offering holistic solutions for hardware and managed services globally. We work closely with our customers to deliver end-to-end support throughout the IT hardware lifecycle, from consulting and procurement to maintenance, support, and disposal.
Key Responsibilities- Provide first- and second-level contact and problem resolution for customer issues.
- Collaborate with third-party vendors to resolve complex AV issues.
- Communicate issue status and resolution in a timely manner.
- Maintain accurate ticket updates for reported incidents.
- Install, upgrade, support, and troubleshoot Windows operating systems and Microsoft Office applications.
- Support Apple PC users with basic knowledge of Mac operating systems.
- Install, upgrade, support, and troubleshoot printers and computer hardware.
- Perform general preventative maintenance tasks on computers, laptops, and printers.
- Perform remedial repairs on desktops, laptops, printers, and other authorized peripheral equipment.
- Use diagnostic tools to troubleshoot network connectivity and workstation hardware/software issues.
- Apply broad IT experience with a basic understanding of networks, servers, audio/visual, smart devices, and telecoms.
- Work in a project-based environment, requiring flexibility and teamwork.
Provide support for client Windows platforms, desktop/end-user technologies, collaboration tools, and mobile technologies, including laptops, video conferencing, network/remote access.
Total IT Global elevates your digital journey with cutting-edge innovation, achieving your vision of 'the enterprise of the future'. We offer a comprehensive portfolio of hardware and managed IT services for digital workplaces and data centers, partnering with high-growth enterprises for complex digital transformations.
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