Head of Customer Service Manager

vor 4 Wochen


Berlin, Berlin, Deutschland Opteven Deutschland Vollzeit

Job Overview

Opteven Deutschland is seeking a highly skilled and experienced professional to lead our newly created Customer Service department. As the Head of Customer Service, you will be responsible for supporting the launch of our new product and ensuring a seamless transition of processes.

Key Responsibilities

  • Ensure lessons learned from the pilot phase are implemented for the full transition
  • Coordinate operations with the B2B customer department and cross-functional project work with local and headquarters teams
  • Develop process documentation and reporting in line with client requirements
  • Monitor compliance requirements

Requirements

  • Leadership experience and solid project management skills
  • Experience in B2C customer service an advantage, but not a prerequisite
  • Service mentality and customer focus
  • Solution-oriented approach with a view to growth-oriented decision making
  • Good communication skills and interest-oriented negotiation skills

What We Offer

  • A young company in growth with the support of an international group
  • A great working atmosphere in a relaxed team environment
  • Flat hierarchies and room for ideas
  • Regular employee events

Benefits

  • 30 days vacation
  • Job ticket with 50% promotion
  • Zero overtime regulation for employees without personnel responsibility
  • Possibility of FlexOffice (teleworking) up to 3 days a week


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