Head of Customer Operations
vor 1 Monat
We are seeking a highly skilled and experienced professional to join our team as the Head of Customer Operations. This role will be responsible for building and leading the post-sales function, managing the onboarding, support & CSM teams, and ensuring customer satisfaction and retention.
Key Responsibilities- Build and lead the post-sales function, including onboarding, support, and CSM teams.
- Develop and implement strategies to ensure customer satisfaction and retention.
- Collaborate with cross-functional teams to drive customer growth and identify expansion opportunities.
- Analyse usage patterns and provide insights to ensure customer satisfaction and retention.
- Actively participate in the development of Birdie's customer success strategies for the German market.
- Native-level German language skills.
- Excellent communication and interpersonal skills.
- Proven experience in customer success, sales, or a related field.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong analytical and problem-solving skills.
- A competitive salary and benefits package.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A chance to work with a leading company in the home healthcare technology industry.
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Head of Customer Operations Lead
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Head of Customer Operations
vor 1 Monat
Berlin, Berlin, Deutschland birdie VollzeitAbout the RoleWe are seeking a highly skilled and experienced professional to lead our post-sales function in the German market. As our Head of Customer Operations, you will be responsible for building and managing a high-performing team that delivers exceptional customer experiences and drives business growth.Your key responsibilities will include:Building...
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Head of Operations
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