Head of Customer Operations

vor 1 Monat


Berlin, Berlin, Deutschland birdie Vollzeit
Job Description

We are seeking a highly skilled and experienced professional to join our team as the Head of Customer Operations. This role will be responsible for building and leading the post-sales function, managing the onboarding, support & CSM teams, and ensuring customer satisfaction and retention.

Key Responsibilities
  • Build and lead the post-sales function, including onboarding, support, and CSM teams.
  • Develop and implement strategies to ensure customer satisfaction and retention.
  • Collaborate with cross-functional teams to drive customer growth and identify expansion opportunities.
  • Analyse usage patterns and provide insights to ensure customer satisfaction and retention.
  • Actively participate in the development of Birdie's customer success strategies for the German market.
Requirements
  • Native-level German language skills.
  • Excellent communication and interpersonal skills.
  • Proven experience in customer success, sales, or a related field.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong analytical and problem-solving skills.
What We Offer
  • A competitive salary and benefits package.
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A chance to work with a leading company in the home healthcare technology industry.


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