Head of Customer Service
vor 2 Wochen
Customer Service Leadership Opportunity
Opteven Deutschland is seeking a seasoned customer service professional to lead our newly created Customer Service department. As the Head of Customer Service, you will be responsible for supporting the launch of our new product and ensuring a seamless transition of processes.
Key Responsibilities:
- Ensure lessons learned from the pilot phase are implemented for the full transition
- Coordinate operations with the B2B customer department and other teams
- Develop process documentation and reporting in line with client requirements
- Monitor compliance requirements
Requirements:
- Leadership experience and solid project management skills
- Experience in B2C customer service an advantage, but not a prerequisite
- Service mentality and customer focus
- Solution-oriented approach with a view to growth-oriented decision making
What We Offer:
- A central location with a young and dynamic team
- A great working atmosphere in a relaxed team environment
- Flat hierarchies and room for ideas
- An ambitious growth plan and development opportunities
Benefits:
- 30 days vacation
- Job ticket with 50% promotion
- Zero overtime regulation for employees without personnel responsibility
- Possibility of FlexOffice (teleworking) up to 3 days a week
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