Customer Care Specialist
vor 3 Wochen
Customer Care Role
As a Customer Care Specialist for Westwing Home & Living, you will be the primary contact point for our Danish and Swedish customers, handling inquiries related to their orders. This role involves supporting the establishment of our new markets and driving premium customer experience.
Key Responsibilities
- Be the prime contact point for our Danish and Swedish customers by phone, email, and our business WhatsApp account.
- Process requests about payments, orders, cancellations, and returns.
- Answer questions about our websites, products, and the ordering process.
- Handle feedback from our customers, continuously improving our offering and shopping experience.
Requirements
- Relevant experience in the field of customer care.
- Passion for customer satisfaction and drive to provide premium customer experiences.
- Excellent social and problem-solving skills.
- Friendly, positive, and motivated personality.
- Fluency in Danish, Swedish, and English.
Why Westwing Home & Living
Aside from our awesome team and shared purpose, we offer a variety of additional benefits, including an inspiring, international, informal, and nonpolitical environment for you to take ownership and grow your career. We foster open communication with our biweekly Company All-Hands, feedback channels like Officevibe, and regular Q&A sessions. Our flexible working mode is roughly 60% remote, 40% in-office, with up to 4 weeks temporary work-from-anywhere per year. We also offer 30 days of paid vacation per year, a beautiful, centrally located, and dog-friendly office with free beverages, cafeteria with different lunch options, open spaces, and sunny terrace. You will also enjoy 40% off Westwing Collection in our shop, 25% off all third-party brands, 10% family & friends voucher, Westwing Vouchers for special occasions, regular and legendary company and team events, health and wellbeing offerings, discounted green mobility options, company daycare, and subsidized company pension scheme.
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