Customer Care Advisor
vor 4 Wochen
We are seeking a highly skilled Customer Care Advisor to join our team in Munich. As a key member of our Customer Care department, you will be responsible for providing exceptional customer service to our Danish and Swedish customers.
Key Responsibilities- Be the primary point of contact for our Danish and Swedish customers, handling inquiries and requests via phone, email, and WhatsApp.
- Process customer requests related to payments, orders, cancellations, and returns.
- Provide accurate and timely information about our products, services, and ordering process.
- Handle customer feedback and use it to continuously improve our services and shopping experience.
- Relevant experience in customer care and a passion for delivering exceptional customer experiences.
- Excellent social and problem-solving skills, with a friendly and positive attitude.
- Fluency in Danish, Swedish, and English.
At Westwing, we offer a unique and inspiring work environment that enables you to grow your career while working with a brand and products our customers love. We foster a culture of trust, support, and collaboration, and we're committed to diversity and inclusion.
About UsWestwing is Europe's #1 in Beautiful Living eCommerce, present in 12 European countries and generating EUR 481m GMV in 2023. We're a team of over 1700 professionals working together to 'Excite people to create homes that unlock the full beauty of life'. We're passionate about disrupting the status quo and creating a culture of innovation and creativity.
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Customer Care Advisor
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Munich, Bayern, Deutschland Westwing Group SE VollzeitAbout the RoleWe are seeking a highly skilled Customer Care Advisor to join our team in Munich. As a key member of our Customer Care department, you will be responsible for providing exceptional customer service to our Danish and Swedish customers.Key ResponsibilitiesBe the primary point of contact for our Danish and Swedish customers, handling inquiries and...
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Customer Care Advisor
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