Customer Care Specialist

Vor 6 Tagen

Munich, Bayern, Deutschland Westwing Home & Living Vollzeit

Customer Care Specialist

As a Customer Care Specialist for Westwing Home & Living, you will be the primary contact point for our Danish and Swedish customers, handling inquiries related to their orders and providing premium customer experiences. This role involves supporting the establishment of our new markets and driving customer satisfaction.

Key Responsibilities:

  • Be the prime contact point for our Danish and Swedish customers by phone, email, and our business WhatsApp account.
  • Process requests about payments, orders, cancellations, and returns.
  • Answer questions about our websites, products, and the ordering process.
  • Handle feedback from our customers, continuously improving our offering and shopping experience.

Requirements:

  • Relevant experience in the field of customer care.
  • Passion for customer satisfaction and drive to provide premium customer experiences.
  • Excellent social and problem-solving skills.
  • Friendly, positive, and motivated personality.
  • Fluency in Danish, Swedish, and English.

Why Westwing Home & Living:

  • An inspiring, international, informal, and nonpolitical environment for you to take ownership and grow your career.
  • A unique culture based on trust, support, and collaboration where we foster open communication with our biweekly Company All-Hands, feedback channels like Officevibe, and regular Q&A sessions.
  • Flexible working mode: roughly 60% remote, 40% in-office working policy.
  • Up to 4 weeks temporary work-from-anywhere per year.
  • 30 days of paid vacation per year.
  • A beautiful, centrally located, and dog-friendly office with free beverages, cafeteria with different lunch options, open spaces, and sunny terrace.
  • 40% off Westwing Collection in our shop, 25% off all third-party brands, 10% family & friends voucher, Westwing Vouchers for special occasions.
  • Regular and legendary company and team events like Movie Nights, Oktoberfest, Summer Parties, and more.
  • Health and wellbeing offerings including sports membership, mental health support and coaching, vaccinations, skin checkups, and more.
  • Discounted green mobility options with public transport or JobRad.
  • Company daycare "Westwing Wichtel" next to our HQ office and cooperation with Elly & Stoffl, a multilingual daycare with several locations in Munich.
  • Subsidized company pension scheme.
  • Social Impact Day" to use for doing good for environment and/or society.

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