Customer Care Specialist

vor 9 Stunden

Munich, Bayern, Deutschland Westwing Home & Living Vollzeit

Customer Care Specialist

As a Customer Care Specialist for Westwing Home & Living, you will be the primary contact point for our Danish and Swedish customers, handling inquiries related to their orders and providing premium customer experiences. This role involves establishing strong relationships with customers, processing requests, and continuously improving our offering and shopping experience.

Key Responsibilities:

  • Be the prime contact point for our Danish and Swedish customers by phone, email, and our business WhatsApp account
  • Process requests about payments, orders, cancellations, and returns
  • Answer questions about our websites, products, and the ordering process
  • Handle feedback from our customers, continuously improving our offering and shopping experience

Requirements:

  • Relevant experience in the field of customer care
  • Passion for customer satisfaction and drive to provide premium customer experiences
  • Excellent social and problem-solving skills
  • Friendly, positive, and motivated personality
  • Fluency in Danish, Swedish, and English

Why Westwing:

Aside from our awesome team and shared purpose, we offer a variety of additional benefits, including an inspiring, international, informal, and nonpolitical environment, a unique culture based on trust, support, and collaboration, flexible working mode, up to 4 weeks temporary work-from-anywhere per year, 30 days of paid vacation per year, and more.

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