Rare Diseases Customer Excellence Business Partner

vor 1 Monat


Munich, Bayern, Deutschland Ascendis Pharma Vollzeit
About Ascendis Pharma

Ascendis Pharma is a fast-growing biopharmaceutical company dedicated to making a meaningful difference in patients' lives. We are applying our TransCon technology to build a leading, fully integrated biopharmaceutical company.

Salary and Benefits

We offer an estimated annual salary of $120,000 - $150,000, commensurate with experience, plus benefits that include health insurance, retirement plans, and paid time off.

Job Description

In this role, you will act as the business partner to the Europe 1 Region organization, which includes the DACH Region, Nordics, and the UK-IE. You will play a critical part in the operational implementation of global commercial systems, processes, and support with various analytics and insights, collaborating with local Commercial teams to support day-to-day operations.

Your Key Responsibilities Will Be:
  • Customer Excellence: Drive customer target & segmentation processes in close collaboration with local GMs and Sales Leads and provide daily support to local sales teams.
  • Responsible for advanced analytics including attribution modeling to demonstrate cross channel 'ecosystem' impact of digital on the physician audience.
  • Drives insights at the customer level to drive optimization of the ecosystem across levels such as segment, channel, and content.
  • Leverage Veeva CRM to full capabilities and support the field users in execution.
  • Support with integration of digital engagement solutions aiming to enhance the customer experience and the customer engagement model.
  • Support the development of Ways of Working guidelines and ensure smooth implementation within Europe Region 1 and collaborate with Europe Region 2 and align with US.
  • Identify opportunities for improving in-field effectiveness and informing solutions to drive field impact.
Commercial Reporting & Analytics
  • Own third-party syndicated national data set, leverage anonymized patient data, and internal data (sales, volume, CRM) to prepare patient, outcomes, treatment, sales, managed markets, and promotion insights.
  • Use these tailored insights to produce consistent overviews of team, product, and portfolio performance, while understanding their applications and limitations.
  • Support local analyses with an in-depth market understanding supporting the local launch readiness.
  • Operationalize KPIs and metrics through centralized data platforms in collaboration with the IT Data Analytics team (Power BI).
  • Deliver weekly/monthly/quarterly launch performance reports/dashboards capturing comprehensive monthly trends and insights to leadership teams.
  • Participate in ad-hoc projects by working collaboratively across product teams and other functional departments.
Required Skills and Qualifications

You must have:

  • A Bachelor's Degree required; Master's Degree or MBA preferred.
  • 7+ years of sales operations experience in the pharmaceutical or biotech industry (which may include work as a consultant or supplier to the industry).
  • Experience from working in Rare Disease.
  • Extensive experience supporting technical design of commercial systems and implementing applications (CRM/Veeva).
  • Advanced knowledge of MS Office (Excel, PowerPoint, Word) and Power BI is required.
About You

We are looking for a highly motivated and experienced professional who can drive customer excellence, commercial reporting, and analytics. You should be able to work effectively in cross-functional teams and possess excellent communication skills.



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