Technical Support Specialist

Vor 3 Tagen

Berlin, Berlin, Deutschland Hive Technologies GmbH Vollzeit
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Hive Technologies GmbH. As a Technical Support Specialist, you will play a critical role in ensuring the smooth operation of our technical setup and providing world-class support to our customers.

Key Responsibilities
  • Technical Support: Provide timely and effective technical support to our customers, ensuring they have a positive experience with our Hive App.
  • Collaboration: Work closely with our Growth Managers and operational teams to launch new customers, ensuring all technical deadlines are met.
  • Technical Tool Management: Manage and maintain our technical tools, the Hive App, and data systems, including specification and management systems.
  • Customer Success: Serve as the go-to expert for technical and operational matters related to launching a customer for success.
  • Stakeholder Management: Work closely with key stakeholders, including Tech and Product, Growth and Operational teams, to ensure a joined-up approach with consistent technical capabilities of the Hive App.
  • Quality Improvement: Analyze complaints data to drive quality improvement and follow up on serious customer issues.
  • Resource Creation: Create and maintain helpful resources, FAQs, and documentation to assist customers.
  • Customer Retention: Drive customer satisfaction and retention, with your efforts directly impacting our growth trajectory.
  • Quality Assurance: Support the team lead with quality assurance and feedback to stakeholders and team.
  • Customer Advocacy: Go beyond day-to-day to be the voice of the customer across the whole company.
About You

We are looking for a highly organized and detail-oriented individual with excellent verbal and written communication skills. You should have a demonstrated ability to approach problems with a curious mindset, seeking out creative solutions and innovative approaches.

  • Language Skills: C1 in English as well as C1 efficiency in one of the following languages: French, Italian, Spanish, or German.
  • Technical Expertise: Experience in a Series A-backed fast-paced start-up.
  • Problem-Solving: Ability to work independently and manage multiple tasks effectively using multiple platforms daily.
  • Communication: Excellent verbal and written communication skills, conveying complex technical information to non-technical stakeholders.
  • Strategic Thinking: Capability to develop and implement technical and operational strategies and processes aligned with business objectives.
  • Interpersonal Skills: Strong interpersonal skills with a friendly and approachable demeanor.
  • Escalation Management: Handle complex escalations involving multiple stakeholders and revenue impact.
About Us

We make better commerce operations for everyone. Hive's mission is to make commerce operations better - for brands, consumers, and ops partners. We seamlessly combine powerful technology with a network of leading operations providers, saving commerce brands on average 17% on costs and generating up to 24% revenue uplift. All-in-one, through our Hive App. The Hive ecosystem spans the full operational chain. We are rapidly expanding our pan-European network with our newly opened fulfillment centers and offices.

  • Technical Support Specialist

    Vor 3 Tagen

    Berlin, Berlin, Deutschland TalenTailors Vollzeit

    We are seeking a skilled Technical Support Specialist to join our team at TalenTailors. As a Technical Support Specialist, you will be responsible for providing high-quality technical support to our customers and ensuring their satisfaction.Key Responsibilities:Provide timely and reliable technical support to customers through various channels, including...

  • Technical Support Specialist

    Vor 3 Tagen

    Berlin, Berlin, Deutschland TalenTailors Vollzeit

    We are seeking a skilled Technical Support Specialist to join our team at TalenTailors. As a Technical Support Specialist, you will be responsible for providing high-quality technical support to our customers and ensuring their satisfaction.Key Responsibilities:Provide timely and reliable technical support to customers through various channels, including...

  • Technical Support Specialist

    vor 1 Woche

    Berlin, Berlin, Deutschland TalenTailors Vollzeit

    We are seeking a skilled Technical Support Specialist to join our team at TalenTailors. As a Technical Support Specialist, you will be responsible for providing high-quality technical support to our customers and ensuring their satisfaction.Key Responsibilities:Provide timely and reliable technical support to customers through various channels, including...

  • Technical Support Specialist

    Vor 6 Tagen

    Berlin, Berlin, Deutschland TalenTailors Vollzeit

    We are seeking a skilled Technical Support Specialist to join our team at TalenTailors. As a Technical Support Specialist, you will be responsible for providing high-quality technical support to our customers and ensuring their satisfaction.Key Responsibilities:Provide timely and reliable technical support to customers through various channels, including...

  • Technical Support Specialist

    vor 6 Stunden

    Berlin, Berlin, Deutschland NC GROUP GmbH Vollzeit

    {"title": "Technical Support Specialist", "content": "Job DescriptionAt NC GROUP GmbH, we are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing first-level support to our measurement technicians, commissioning, accepting, and installing SwissQual and...

  • Technical Support Specialist

    vor 6 Stunden

    Berlin, Berlin, Deutschland NC GROUP GmbH Vollzeit

    {"title": "Technical Support Specialist", "content": "Job DescriptionAt NC GROUP GmbH, we are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing first-level support to our measurement technicians, commissioning, accepting, and installing SwissQual and...

  • Technical Support Specialist

    vor 4 Wochen

    Berlin, Berlin, Deutschland VOQUZ IT Solutions Vollzeit

    Technical Support Specialist Job Overview:Deliver First and Second Tier AssistanceManage, Process, Escalate, and Document Technical IssuesFacilitate and Oversee Employee Onboarding and Offboarding proceduresEngage with external suppliers and Oversee IT Asset ManagementWork collaboratively in a team environment utilizing agile practicesQualifications:Multiple...

  • Technical Support Specialist

    vor 4 Wochen

    Berlin, Berlin, Deutschland VOQUZ IT Solutions Vollzeit

    Technical Support Specialist Job Overview:Deliver First- and Second-Level AssistanceManage, Process, Escalate, and Document Support RequestsFacilitate and Oversee Employee Onboarding and Offboarding proceduresEngage with external suppliers and Oversee IT Asset ManagementWork collaboratively within a team utilizing agile practicesQualifications:Multiple years...

  • Cybersecurity Technical Support Specialist

    vor 2 Wochen

    Berlin, Berlin, Deutschland Westcon-Comstor Vollzeit

    Job Summary:We are seeking a highly skilled Cybersecurity Technical Support Specialist to join our team at Westcon-Comstor. As a Senior Cybersecurity Support Engineer, you will be responsible for providing post-sales technical support to our valued customers, specializing in Palo Alto Networks technologies.Key Responsibilities:Technical Support and...

  • Technical Support Specialist

    Vor 6 Tagen

    Berlin, Berlin, Deutschland Susell GmbH Vollzeit

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Susell GmbH. As a Technical Support Specialist, you will be responsible for providing exceptional customer support to our clients, ensuring their queries and concerns are addressed in a timely and professional manner.Key ResponsibilitiesCustomer Support: Provide...

  • Technical Support Specialist

    Vor 5 Tagen

    Berlin, Berlin, Deutschland Susell GmbH Vollzeit

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Susell GmbH. As a Technical Support Specialist, you will be responsible for providing exceptional customer support to our clients, ensuring their queries and concerns are addressed in a timely and professional manner.Key ResponsibilitiesCustomer Support: Provide...

  • Technical Support Specialist

    Vor 3 Tagen

    Berlin, Berlin, Deutschland Cpl Vollzeit

    We are seeking a highly skilled and experienced Technical Support Specialist to join our team at Cpl. As a key member of our IT department, you will play a vital role in providing technical support to our colleagues and ensuring the smooth operation of our systems.**Key Responsibilities:**Provide technical support and maintenance for applications and...

  • Technical Support Specialist

    Vor 3 Tagen

    Berlin, Berlin, Deutschland Cpl Vollzeit

    We are seeking a highly skilled and experienced Technical Support Specialist to join our team at Cpl. As a key member of our IT department, you will play a vital role in providing technical support to our colleagues and ensuring the smooth operation of our systems.**Key Responsibilities:**Provide technical support and maintenance for applications and...

  • Technical Support Specialist

    vor 4 Wochen

    Berlin, Berlin, Deutschland WLG Vollzeit

    Join Our Team as a Technical Support Specialist Are you passionate about tackling intricate visualization challenges and enhancing user experiences? At WLG, we pride ourselves on our innovative approach to data visualization software, which has become the preferred choice for business presentations globally. About Us:Founded in 2002, WLG has grown to a...

  • Technical Support Specialist

    vor 1 Woche

    Berlin, Berlin, Deutschland Susell GmbH Vollzeit

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Susell GmbH. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients, ensuring their queries are resolved efficiently and effectively.Key ResponsibilitiesCustomer Support: Provide timely and...

  • Technical Support Specialist

    vor 2 Wochen

    Berlin, Berlin, Deutschland Stefanini Germany Vollzeit

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at Stefanini Germany. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our clients, ensuring their IT systems are running smoothly and efficiently.Key ResponsibilitiesProvide face-to-face IT support to...

  • Technical Support Specialist

    vor 1 Woche

    Berlin, Berlin, Deutschland ExpertHeads Consulting Vollzeit

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our Sales and Marketing Department at ExpertHeads Consulting. As a key member of our team, you will be responsible for providing comprehensive technical support to our customers in various industries, including aeronautics, space, industry, and construction.Key...

  • Technical Support Specialist

    Vor 6 Tagen

    Berlin, Berlin, Deutschland ExpertHeads Consulting Vollzeit

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our Sales and Marketing Department at ExpertHeads Consulting. As a key member of our team, you will be responsible for providing comprehensive technical support to our customers in various industries, including aeronautics, space, industry, and construction.Key...

  • Technical Support Specialist

    vor 1 Woche

    Berlin, Berlin, Deutschland ExpertHeads Consulting Vollzeit

    Job SummaryExpertHeads Consulting is a recruitment consultancy seeking a skilled Technical Support Specialist to join its Sales and Marketing Department. The ideal candidate will provide comprehensive technical support to customers in various industries, including aeronautics, space, industry, and construction.Key ResponsibilitiesOffer technical expertise on...

  • Technical Support Specialist

    Vor 6 Tagen

    Berlin, Berlin, Deutschland ExpertHeads Consulting Vollzeit

    Job SummaryExpertHeads Consulting is a recruitment consultancy seeking a skilled Technical Support Specialist to join its Sales and Marketing Department. The ideal candidate will provide comprehensive technical support to customers in various industries, including aeronautics, space, industry, and construction.Key ResponsibilitiesOffer technical expertise on...